Business Details
About
Hotel
Located in Casper,WY, the Best Western Downtown Casper Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.1
424 reviews
5 stars
235
4 stars
83
3 stars
41
2 stars
28
1 star
37
What are people saying?
AI-generated from customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, highlighting their willingness to assist and accommodate guests.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms and bathrooms, with some guests expressing dissatisfaction with housekeeping.
Room Conditions
Guests reported that rooms were outdated and in need of maintenance, with issues such as broken appliances and unpleasant odors.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed it, others found it lacking in variety and quality.
Accessibility Concerns
Multiple reviews pointed out the lack of an elevator, making it difficult for guests with mobility issues to access second-floor rooms.
- SOShane OverallOct 31, 20252.0Title: Disappointing Stay — No Wi-Fi for Two Days I travel nationwide for work, so reliable Wi-Fi is absolutely essential. It’s hard to understand how a hotel — especially one that hosts large corporate events — can go two full days without a functioning internet connection. One day would be understandable, but two days is unacceptable for a business-class property. The rooms are decent, maybe around a 2.5-star experience overall. The staff is very friendly and seems to be trying their best, but it feels like they need more direction and support from management or corporate. Hopefully, the hotel addresses this issue quickly — guests depend on internet access to work and communicate.
- RRRafael RodriguezOct 29, 20251.0The hotel was horrible and all stuff of maitenance poor.. on this hotel needs have a profesional person to care it..
- VMVanessa MyhreOct 27, 20255.0This was so refreshing after a completely disappointing hilton experience yesterday. The room was wonderful and reasonably priced and also includes FREE breakfast! The amenities were awesome, staff friendly and helpful, and the breakfast staff ladies were amazing!!! I only want to stay at Best Western now!
- APAmanda PooleOct 21, 20255.0As always we had a wonderful stay here. Room was clean and quiet. Staff is always amazing here. Kudos to management for employing great people!
- KPKaren PenningOct 7, 20251.0Stopped here, back in August. Didn’t have a reservation, but able to check in no problem. Unloaded everything to our room & put everything back into our car. Room was disgusting! Dirty toilet & bathtub. Stains all over the carpet & chair. But the odor was the worst, we couldn’t handle that. Went right back to office and told them everything that was wrong & left. Found a better hotel, and paid about the same as what they were going to charge here.