Best Western Crossroads Inn

Reviews

• BT

  B. Tunnell

  Oct 21, 2025
  5.0
  Great place if you're working in the area. (Per Diem Peeps). This is an older property, but management has done a good job on cleanliness & upkeep. The staff is very courteous & quick to respond to any request. My room was clean & housekeeping was top notch. Plenty of hot water & close to everything. My only issue was some sporadic internet issues. But if you're looking for a reasonable clean room, I would recommend this BW. I will definitely stay here again.
• ML

  Michelle Lopez

  Oct 11, 2025
  1.0
  Very dirty rooms. Don’t fall for the fake reviews and pics online. There was even a bug on the towel in the bathroom. Definitely reporting these people.
• DC

  Diane Kaskey Cole

  Sep 20, 2025
  3.0
  My only complaint would be the breakfast, ice machine and only 2 sets of towels for 2 people. Breakfast: we were there for 2 days and they had the same choices both days. The biscuits and gravy the biscuits need to be cooked more that they stuck to the bottom of the serving holder. The eggs that where in the shape of circles had no flavor. The milk tastes like it sat out and was reused. They had it in a pitcher and in the fridge. The yogurt not sure what the date was on the one I had. The coffee was stale. The hot water needed to be reheated in the microwave when I went back to my room. Ice machine was out but they had ice available just needed to go to the front desk. Ask for extra towels but since I booked another night and housekeeping came in and make the bed and took our trash and gave us fresh towels. The staff was very nice. We enjoyed ourselves for our mini vacation to get away from life. Thank you Diane K Cole
• LN

  lubna nazneen

  Aug 31, 2025
  1.0
  Deceptive website description We had an extremely disappointing experience at the Crossroads Best Western location in Schererville, IN. I am a loyal BW customer and booked this hotel only keeping in mind my previous experiences across North American Best Westerns. Being a loyal customer I always expected bare minimum standards across the board. Disappointed to say that the above said hotel was very filthy, lacked the basic amenities for accessibility including elevator, washrooms, ramp, to name a few. Had it not been very late in the night when I checked in and lacking options in the V hours, I might have looked into alternate options. Another key observation was the lack of majority of basic breakfast items. Overall not a pleasant stay.
• ME

  Mrs Eddins

  Aug 25, 2025
  5.0
  From the location to the rooms and staff, perfect!! We were skeptical about this Best Western but they proved us wrong. Breakfast was great! Hot coffee every day from 6 am til 9 am. Front desk were kind gracious and friendly! Housekeeping were efficient friendly and helpful. We loved it. We will be back soon!