Best Western CottonTree Inn

Reviews

• AR

  Alan Roland

  Oct 15, 2025
  1.0
  Excellent Night Crew . Was broke down and checked in at 4 am. Told them late check out. Problem was morning manger not checking note. She claimed that was rude. Just the opposite. Give motel and four star for most part. Crew and staff also excellent. Morning management a half star.....learn to look at note and PR skills.
• BW

  brad wiscons

  Oct 13, 2025
  4.0
  Jumped in because I 80 was closed due to wind. Nice clean rooms. Yes, they could have better towels and higher thread count sheets, but the place looked new and guest room had both a door to the outside as well as a hallway. Plenty of parking too!
• SS

  Sarah Sher

  Oct 12, 2025
  1.0
  Let's preface by saying we've stayed in this hotel many times over the span of 10 years. This experience was the *worst*. The door to the pool room is left open, an obvious drowing hazard. The hotel staff immediately opened the door demanding it stay open for the ventilation system, claiming it triggers the fire alarm system. There's no camera in the pool area, so if a child was to make it their unattended, they would not be noticed. The bottom of the pool is slimy. We were charged a $40 fee to have a pet in the room. But why? Upon return from the pool, the shower backed up. I cannot fully express my dislike of standing in the soup water of the previous room occupants black dog hair, ect while trying to get clean myself. Some previous occupants had written on the mirror when steamed, and you can clearly read it when you take a shower. It goes without saying all surfaces should be cleaned. The room has a weird set up, which I was already aware of coming in but never a fan of. The cheap laminate was installed incorrectly, so when you walk, you can feel the space between the existing laminate and previous laminate compress with a click. The AC unit doesn't work well which was amusing considering that it was freezing outside. The room was uncomfortably hot. I woke to open the door several times to try and balance it out. The overpriced restaurant is the only redeeming quality of the hotel, the server was friendly, and the table next to us was offered several free shots. I won't bring my family back here - 10 years of loyalty and good reviews down the drain (or not, considering the tub doesn't drain).
• CJ

  C Jensen

  Oct 4, 2025
  1.0
  I will not stay here again. The pool and hot tub were out of order for over a week, yet still advertised on the web. But since I made the mistake of booking through Expedia, they couldn't/wouldn't give me a discount or credit or anything. They wouldn't even print me a receipt for my stay!?!? Then I was told, " you're Expedia's customer, not ours." The breakfast was subpar, cold sausage patties and cold potatoes. I couldn't eat their premade egg patties because of the extra ingredients in them (allergies) Even the coffee was not hot. I haven't used Best Western in years so I thought I would give them a try. My mistake. I have never used Expedia before. My mistake.
• KM

  kacie member

  Sep 30, 2025
  2.0
  The front staff was very welcoming and accommodating. We got to our dog-friendly room and it was evident that the sheets were never changed. There was someone else’s dog hair inside the bed and under the pillows. The couch looked like it had never been vacuumed. I understand it’s a dog friendly room, but that’s why we pay the extra fee for dog cleaning. The staff was nice enough to let us change rooms but when we got there it was still dingy and didn’t smell or feel clean , the toilet wouldn’t stop running despite trying to fix it ourselves and the fan seemed like it was on its way out. We ended up leaving and going to a different hotel. We are best western rewards members and were bummed.