Best Western Cooperstown Inn & Suites

Reviews

• TH

  tony hanscom

  Oct 26, 2025
  2.0
  Well the wall AC / Heater unit was poorly installed. It wasn't insulated properly. You could see daylight coming through on the edge. On the cold night you can feel cold air just coming through. You needed to have the heat cranked just to negate the cold air.
• KK

  Kelsey

  Sep 24, 2025
  5.0
  We stayed for five days and I cannot say enough great things about our stay. The staff was thorough and accommodating. We stayed in the separate building which we jokingly called our chalet. We were out and about and really only spent the evenings in our room, but it was quiet, clean, and we had a nice time at the pool and the hot tub when we could. We stayed during the off season so that might make a difference. Check in was seamless and so was check out. There are electric charging stations for those that have electric cars. There are ramps and I liked that there was an adaptive aquatic chair to help someone who has a wheelchair gain access to the pool. The breakfast was great. The value can’t be beat either. It’s within close driving distance to downtown Cooperstown and nearby areas.
• LK

  Lewis Kesten

  Sep 24, 2025
  1.0
  **Blood-stained sheets and management that fights refunds** Avoid this place at all costs. This was hands down the worst hotel experience of my life and I'm still fighting with them months later. We had to switch rooms because the first one reeked. In the second room, I found BLOOD on the bedding while my legally blind grandson was playing on the bed. He had no idea what he was touching. I was horrified and immediately took photos. Housekeeping wanted to just swap the stained sheet and call it good - I had to demand they replace all the bedding. Here's what really gets me - management now claims their policy requires taking contaminated rooms "out of service" when blood is found. So why the hell did they let us stay in that room? The front desk offered a pathetic $100 on the spot, basically admitting how serious this was. They initially said their insurance would handle compensation, then completely backed out. I've sent letters to their CEO Larry Cuculic - ignored. Certified letters to the board - dismissed. The property manager actually told my credit card company that requesting a refund was "theft of service." Are you kidding me? We had to throw away clothes when we got home because we were terrified of bed bugs and other contamination. They've refused to compensate us for anything. The worst part? They admitted in writing they owed me a full refund, then when I wouldn't accept their ridiculous conditions, they fought my credit card dispute anyway. It's been over 9 weeks of this garbage. The beds are also ridiculously high - completely inaccessible for elderly or disabled guests. Zero consideration for anyone with mobility issues. Apparently this is standard throughout Best Western properties - so beware. Only after I posted a public review did they suddenly respond, claiming blood on bedding is 'unacceptable' and that their procedures require taking contaminated rooms out of service. Really? Then why did they let us stay in that blood-contaminated room? And if it's truly so 'unacceptable,' why are they still refusing to refund us? If you really believe your own words about this being unacceptable, then prove it - refund our room cost and compensate us for the clothing we had to discard. Our experience proves their claims to be completely untrue. This place is a health hazard run by people who will fight you tooth and nail rather than take responsibility for their failures. You've been warned.
• KM

  Kevin Martin

  Sep 1, 2025
  5.0
  We were in the front building. It must have been repainted recently because the hallways all smelled very strong of paint. Its great that they are keeping up with maintenance, but a warning would have been nice. The breakfast was excellent. Did not get to use the gym or pool but did take a peak at them and both looked nice and well maintained.
• LV

  Larisa V

  Aug 26, 2025
  4.0
  We were here for a super short stay… got in at 11pm and left by 9:30 am, but it was clean and we got a good nights sleep. Friendly night staff when we arrived. Fridge in the room is always helpful. Random thing was the amazing water pressure in the shower.