Staff Performance
While many customers praised the staff for being friendly and helpful, there were also reports of rude and unhelpful service from some employees.
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including dirty sheets, unclean bathrooms, and reports of bed bugs.
Facilities Maintenance
Guests frequently mentioned issues with broken amenities, such as the hot tub and plumbing problems, which affected their overall experience.
Breakfast Quality
The breakfast received mixed reviews; while some enjoyed it, others noted a lack of variety and availability.
Value for Money
Many customers felt that the hotel did not provide good value for the price, citing issues with cleanliness and maintenance.