Best Western Chicago - Downers Grove

Reviews

• MB

  Myah Bell

  4 days ago
  1.0
  Too noisy at 3am tell the front desk and they don't do anything about awful
• SW

  Sandy Wahlbeck

  Oct 20, 2025
  4.0
  Front desk staff, for the most part, was good. We did have a couple of issues with the overnight staff. Parking at this location can be a real issue due to restaurant patrons taking up hotel parking spaces.
• SS

  SLX

  Oct 11, 2025
  3.0
  Needed a hotel same day. For the price and being rated 7 out of 10 stars on Booking.com I figured I'd save the $40 of booking elsewhere. When I got there at night, as a solo female traveler, it wasn't as welcoming as I'd hope. It was likely due to the restaurant next door. There was a group of men hanging around at 1030pm that kinda set me on edge initially. Not that the hotel can help that. Maybe better outdoor lighting? I had to park at the rear of the hotel and walk all the way around due to the parking being filled. It backs up to a business area, but there was a guy smoking out back in the shadows and semi-trucks idling, so again, I was a little nervous. The room was clean at a high level, the bed wasn't bad, but the room was not deep cleaned. The remote was kinda gross, the air ducts probably hadn't been cleaned in a long time and it bothered my breathing. The air was on low when I got there, but it was pretty warm in the room. I didn't want to turn it up and stir up all the the dust built up inside the unit. You could see it in the room unit and in the events walking down the hallways. I would recommend they clean that more regularly. The door handles were cleaned. There were stains on the lampshades and chair. Just the kinda things that make you question what else is dirty. The mini-fridge didn't get cold, but the microwave did work decent. The TV had decent typical channels. The water pressure was good and the water was hot and stayed hot for my entire shower. I was slightly grossed out by the shelving in the shower, as it looked unmaintained. The towels were basic and scratchy, but fine. They provided a hair dryer which was nice. There were some cars playing out back around midnight that were pretty loud and probably would have annoyed me if I didn't like cool cars. The thing that did really bother me was getting woken up at 445am by the garage truck. The dumpster was right outside my windows and I thought someone got into a car accident it was so loud. I would recommend trying to move it to the far back of the lot. It might help, instead of right next to the building. Staff was okay at night. Not overly friendly, but fine. The guy at the front desk in the morning of 10/11/25 was really nice. The lobby looked nice in the morning. I wouldn't stay here again for $140. It was more like a $90 experience. Breakfast was super subpar. No bacon, sausage, individual yogurts. Just a waffle maker, a few plains bagels or toast, some type of melon and mixed fruit, green bananas and yogurt that came out of a machine (eek). The waffle was okay but probably not worth it unless you were really hungry and broke. If youre on a budget, it works. If you have the extra $40 for a higher scale hotel, I would recommend.
• CS

  Christian Stewart

  Oct 5, 2025
  5.0
  Loved the king sweet. Just big enough for me and my friends to hangout in. Room service was nice and helpful. Spotted no bugs. I come from the quiet country side, so I can say that this places wasn't too noisy.
• RK

  Rhiannon Kirkpatrick

  Sep 28, 2025
  1.0
  By far one of the worst hotels I've stayed at & I travel quite a bit, so that's really saying something. Best Westerns used to hold a slightly higher standard, but that's clearly gone way downhill. Horrible breakfast, just some limp ham, unseasoned eggs, & expired yogurt. But hey, at least there's a waffle station. The desk staff was nice. Also a cleaning lady pushed us back onto the elevator with her cart when we were trying to get off. And it smelled like mold or mildew. Or maybe a dried up lake full of dead fish. Overall, very dissatisfied with our stay, especially for the price. Not worth it. Don't stay here.