Business Details
About
Hotel
Located in Lanham,MD, the Best Western Capital Beltway Washington DC is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Capital Beltway Washington DC
5910 PRINCESS GARDEN PKWY, Lanham, MD
20706, United States
Hours
Reviews
3.7
1,611 reviews
5 stars
643
4 stars
404
3 stars
239
2 stars
140
1 star
185
- JGJason GrantOct 14, 20252.0Stay Dates: October 10–13, 2025 Confirmation #: 271476354 I’ve stayed at over 20 Best Western hotels, and this was by far the most disappointing experience. The room was in poor repair — the refrigerator didn’t work all weekend even though I reported it every day and was told nothing could be done. The bed had a deep dip, the rollaway bed was rusty, and there weren’t enough towels for the number of guests in the room. The vending machine didn’t return change when paying with cash, and the hotel seemed very understaffed for a busy holiday weekend when it was supposedly sold out. The only positive was the location, which was convenient. Unfortunately, the rest of the stay fell far below the usual Best Western standard. I hope management takes this feedback seriously and addresses these issues for future guests.
- TWTristan WallOct 14, 20252.0Took legit 40 minutes to check in, very hard to get to location, and upon arrival the room we had paid for was not available and we had to be switched for no discount. If you’re in a bind it’s fine, if you can go elsewhere you should
- JJJose Moreno JrOct 13, 20251.0I would advise against this particular location/franchise. Blackwell waived the 35.00 early check in fee for me as I was a rewards member. A week later Helen Lyons Charges my card for 35.00 after my review I left. Corporate refuses to step in to fix it so emailed the CEO. HELEN was rude on the phone and hung up the phone during conversation. Helen thinks shes manages the Hilton Garden Inn or Wadorf Astoria. She has no business being a General manager.
- JCJessica CampbellSep 18, 20251.0I accidentally left clothes behind and "they didn't find anything" so, you're telling me you don't check the drawers when cleaning after a guest ? And just throw away guests stuff after they leave. Also, there is a "club" downstairs and I had no clue so parking at night is crowded and it's a bit noisy.
- LHLaTanya HillSep 14, 20255.0My room is always fresh and clean. Ms. Blackwell is amazing with guest services. Helen Lyon general manager is fair and always willing to assist if needed. Great area for food, shopping and nite life!