Business Details
About
Hotel
Located in Hyannis,MA, the Best Western Cape Cod Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.6
677 reviews
5 stars
271
4 stars
150
3 stars
87
2 stars
66
1 star
103
- RMRachel Martens1 day ago1.0I made a reservation for one night at this location and was placed in a pet room that was not cleaned, there were stains on the bed, bugs in the bed, mold in the shower, and the room was musty and smelled very unpleasant. We were unable to complete our one night stay due to the, frankly negligent, conditions and you guys have not gotten back to me to discuss anything, other than flat out refusing to offer any refund or remedy of some sort - without even talking to me yet! This is unacceptable - both the standard of care of the hotel and the actions of your local management and customer service. I have tried reaching out to Best Western customer service to no avail.
- JMJ MOct 16, 20252.0I made a reservation a month ahead of time and found out on day of arrival price had dropped by $75 per night. Management was curt and had no interest in helping. They said the hotel was fully booked - it clearly wasn’t. It was the least impressive Best Western experience I’ve ever had.
- LJLiz JohnsonOct 9, 20252.0As a VIP member I mistakenly believed that meant something. Our room was like a matchbox, no room for our luggage and very little room to even move around. There were 3 of us and a 5 lb. dog. We have traveled a lot and usually with our family dog with few issues. At our Cape Cod Best Western we asked for a different room and that decision can only be made by the manager who wasn't there. When asked if we could speak to the manager we were told no. We were continues to be told the manager comes and goes as he feels and even when he's there guests can't talk to him. Needless to say, we are looking to stay somewhere else. Best Western Plus; please don't go by the name. Customer service is gone and it's quite sad. I would not recommend this hotel to anyone.
- CSChristian SullivanOct 7, 20254.0All American bar/resteraunt. Good beer selection.
- SFSheila FosterOct 3, 20255.0I must say that breakfast was great Lydia is a hard worker and you are lucky to have her she’s kind,patient and a great cook 😊 We will come back because of her. We also loved that the pool was nice and warm. Good Job Best Western Cape Cod and THANK YOU LYDIA 😍