Best Western Canal Winchester Inn - Columbus South East

Reviews

• DW

  Daryl Wise

  Oct 19, 2025
  1.0
  I am a Diamond member because of my stays at this Best Western, but due to 2 incidents that occurred at this location within 24 hours, I will not be returning and I will be filing a bank dispute. This place has been ran to the ground thanks to the new management and horrible employees. At 12:30AM today I was displaced from my home and I looked to this Best Western for sleep overnight. I was told when I called the location that if I booked through the app and arrived by 1AM, I could get a room. I arrived before 1AM and the incompetent guy at the desk said he couldn't find my reservation despite confirming it over the phone. I was left to then try and find a place to stay with a friend, and I had to call the corporate property help desk to get a refund! Flash forward to just hours later on today, and I booked another reservation through the app. Upon arriving, the staff LIED and said they were going to charge me to deposit fee since I "booked 3rd party." I did NOT book 3rd party and I showed them the confirmation number. They then talked in their native language and decided to charge me anyway and I refused to take the room and left. They then called me and told me to come back or they would not refund me. I will be filing a bank dispute and I will NOT return to this location. I feel so sorry for Tammy that she has to deal with staff that behave this way.
• MB

  Mary Babet

  Oct 17, 2025
  1.0
  My husband spent a few days at this crappy motel and every night employees were right outside his window ( he could visibly see) smoking weed and the smell permeated in to his motel room. Then Tammy kept the security deposit because the room smelled like weed. Well of course it will when you have people - employees smoking it right next to the room window. It’s a scam they have going because they charged through the deposit and it posted even before they spent a night there. DON’t STAY HERE! And Tammy is not very Hospitable. I Do Not Recommend!
• BC

  Brian Carpenter

  Sep 27, 2025
  5.0
  Staff was very friendly and helpful. Everyday I returned to my room there were always fresh towels waiting for me. The interior felt sorta European.
• PD

  Pam Davison

  Sep 23, 2025
  5.0
  Has been on the road for almost 3 weeks and stayed at many hotels this has been by far the nicest one yet Roman was nice and quiet I never heard noise from the parking lot or my neighbors and the breakfast was fantastic with a big variety of items to choose from
• MA

  Meredith Abbe

  Sep 16, 2025
  2.0
  The back end of the entire building smells like cigarettes