Business Details
About
Hotel
Located in Bowie,TX, the Best Western Bowie Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.9
635 reviews
5 stars
319
4 stars
134
3 stars
71
2 stars
24
1 star
87
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Beth and Sam for their exceptional service.
Cleanliness Issues
Several reviews mentioned significant cleanliness problems, including dirty rooms, mold, and unclean bathrooms, leading to a negative perception of the hotel's hygiene standards.
Room Quality
Guests reported mixed experiences regarding room quality, with some rooms being clean and comfortable while others had maintenance issues and felt outdated.
Breakfast Experience
The breakfast received positive feedback for variety and quality, although some guests noted inconsistencies in food preparation.
Billing Problems
Multiple customers expressed frustration over billing issues, including double charges and difficulties in resolving payment discrepancies.
- GOGlenda OlsenOct 31, 20255.0It's not a fancy place but the customer service is amazing!! Beth was absolutely the best. She went above and beyond to make sure we were taken care of and had everything we needed. Next time I'm in Bowie, we will be staying here. Thank you so much, Beth!
- RTRoy R. TomaschOct 13, 20254.0Nice freindly service, had to ding one star because breakfast was late, kitchen equiptment was not working.
- SDSusanaa DSep 29, 20255.0Stopped on our routine way to Colorado and we’ve been coming here since last 3 years and every visit just gets better.
- GTGayle TrimSep 26, 20251.0I've stayed here twice, and I will NEVER stay here again. The first visit in March I had to wait 4 hours after check-in time for a room to be cleaned. Apparently the non English speaking maid was upset that I kept checking to see if the room was ready so she put the bedding on sideways. This time, the room's door was visibly unlatched when I checked in, but once it was latched it was very hard to open. The floors and all counter tops were visibly dirty. The toilet was nasty! The refrigerator was blowing hot air. The clerk on duty apologized for the mess and offered to bring a replacement fridge. That never happened. It was just so disappointingly dirty and the staff doesn't care. I would have left but I had been driving for 12 hours and it was late.
- JRJenny RizzoloSep 22, 20251.0The room was not clean, the floor was sticky and dirty, the surfaces were sticky and dirty, and the bathroom had mold. I went to the reception twice to advise that from checking in on Friday early afternoon to Monday at 4 pm, my room had not been cleaned, and no staff had entered my room for the entire stay. The trash was overflowing from both trash cans by Monday evening. I had been booked in until Tuesday morning, but left Monday evening. I had 3 small scorpions in my room, 2 in the bedroom area, and 1 in the bathroom. When I told reception, they said there was nothing they could do "because the scorpions were coming inside to find a warm place". Which was ridiculous, as it was 93 outside and 72 in my room.