Bentley Miami

Reviews

• DK

  d “9carballer” K

  Aug 26, 2025
  5.0
  Amir was a great salesman and a good person to deal with. Thank you so much Amir!
• RB

  RANDY BROOKS

  Aug 19, 2025
  5.0
  Mr Wesley Russell / Mr Hector Autunez 5 Stars Guides by Example (Leads with integrity, demonstrating company values daily.) Owns the Mission (Takes responsibility and embraces the company's purpose and vision.)
• TE

  Texas Ed

  Aug 12, 2025
  1.0
  Buyers should beware of doing business with this dealership. I deeply regret making a car purchase from this dealership. They will say/promise anything to make the sale but after the sale the buyer is left on his own to correct problems. As an out of state buyer, I recently purchased a pre-owned Bentley Continental from Braman Bentley and guarantee it will be my last purchase from this dealer. As an out-of-state purchase, I foolishly took the dealer’s word that the car would be in the condition as promised. The dealer shipped the car to me. I inspected the car and was pleased with the condition of the car’s appearance. However, I immediately noticed the Bentley Battery Tender missing from the trunk. Of the normally provided three car keys only one worked and two failed to work. The other two key fobs (one ignition and one valet) did not operate at all. I installed fresh batteries and they still did not work. I must assume the dealer mistakenly sent me keys from another vehicle. I had to take my car to a local Bentley dealer to have the keys programmed to the car. The cost was $330. for the programming. This is Braman's failure to send working keys with the car. Braman should cover the programming cost. The car was advertised and sold to me as CPO Certified which it was not. I received no documentation showing the car was CPO Certified. Lastly, I never received my vehicle registration, even though a month had passed since my purchase, and my temporary plate was nearing expiration. I had to request the dealer send me a new paper plate since the original 30 day plate expired due to their not sending the car’s registration. So now my car purchase is nearing two months and I still have not received the car registration. I felt I was duped into buying this car with the myriad of problems associated with the purchase due to inept sales personnel. Addressing issues with the salesperson was useless. I elevated my complaints to the Pre-owned Sales Manager, Mr. Russell. After repeated phone calls and several weeks I did finally receive a replacement battery tender, and two new replacement car keys. It will now be necessary for me to assume the cost of taking my car to a Bentley dealer to have the keys programmed to my car. I am still waiting to receive my car’s registration and have received no updates from Braman. The second temporary plate is two days away from expiration, and hopefully I will receive my third temporary plate before it expires. The entire buying process has been ridiculous.
• NM

  Nelson Martinez

  Sep 27, 2024
  1.0
  Bad communication with the financial person After we were all agree to purchase the tire protection , I learned I did not have the protection after I had a flat tire. Be careful on that as they just give you an iPad to sign and I can’t tell if you sign a waiver declining the protection. So I purchase it later after I realized was not added Bad bad bad experience