Business Details
About
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GA-766086 - Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Details
- Onsite servicesAvailable
Location
Ben Collinger - State Farm Insurance Agent
3820 N Druid Hills Rd, Decatur, GA
30033, United States
Hours
Reviews
4.8
221 reviews
5 stars
208
4 stars3
3 stars2
2 stars1
1 star
7
What are people saying?
AI-generated from customer reviews
Customer Service
The team consistently received praise for their helpfulness, professionalism, and attentiveness, making customers feel valued and understood.
Knowledgeable Staff
Agents were frequently noted for their expertise and ability to explain policies clearly, helping customers make informed decisions.
Positive Experiences
Many customers reported enjoyable interactions, highlighting the friendly and personable nature of the staff.
Competitive Pricing
Several reviews mentioned significant savings and competitive rates, indicating that the agency offers good value for insurance products.
Efficient Processes
Customers appreciated the quick and efficient handling of their insurance needs, from policy updates to claims assistance.
- KSKelly StensonNov 5, 20255.0From reaching out to my agent, Chalee Carmichael to the tire being replaced could not have gone any better. Chalee patiently answered my numerous questions (I have only use roadside once) and helped me navigate to and through the app. She checked back with me several times to make sure everything was working and that the repair was complete. Could not have done it without her!!!
- MKMichael KatumoOct 28, 20255.0Mr Chalee is awesome ❤️👌👍🥂
- SSScooby SnaxOct 13, 20255.0Thanks for your professionalism Shay. You’re the best!
- HMHussam MohammedOct 7, 20255.0Chalee is very kind and so helpful person, every time I need help or information about the policy update she be there to assist and help me for the right decision.
- DCDebbie CohenOct 3, 20255.0Thank you Shay for talking to me today. You were so helpful and gave me the advice I needed!
Frequently Asked Questions About Ben Collinger - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.