Barton Ford

Reviews

• EH

  Emma Hester

  4 days ago
  5.0
  Staff was so kind and helpful. We were having car issues on a road trip over 12 hours from home with our 6 month old daughter and dog. These guys got us in immediately and kept in contact with us throughout the week. Really great service and knowledgeable employees-the person helping us had only been there 3 weeks and she was so helpful and had a lot of the answers to our questions. Could not recommend this place more!
• JD

  Josh Dalton

  Oct 16, 2025
  2.0
  I would like start off by saying that Gabriel was AWESOME. Super cool guy, listened to my concerns I felt well taken care of from the start with him. I bought a car from Mike the sales guys a few years back and my experience was great (don't worry, it was a Honda). Everyone inside the dealership is always friendly and helpful, and im SURE the technicians in the back are worth thier weight in gold having to work on these new fords everyday. My "beef" isnt with any of the staff, it's with the dealership as a whole. Their diagnostic costs are through the roof in my opinion as are thier labor costs as well. Im sure its comparable with other dealers in the area which is probably because the way the vehicles are made nowadays (hard for customers to fix themselves) and how much warranty work is pilling up in the shop. It was going to be 3 grand for replacing the lead frame in the transmission of my transit. $450 for diagnostic fees (I also wanted the water pump vacuum tested because its a known issue and again, its a chain driven pump so really hard to diy) I was hoping my extended warranty was going to pay for all this but of course that didn't work out either. I brought it to these guys because Mike the salesman gave me a tour of the service area when I bought our Honda from here and me being somewhat mechanically inclined, I feel in love with the service facility (It really is a nice shop back there) but for 3 grand, I could almost put a brand new transmission in it for that. Im my opinion, if you're not getting warranty work done I would find a smaller shop that doesn't charge so much for labor and diagnostics. Lesson learned.. Thanks again Gabriel!
• CR

  curt rosenthal

  Oct 16, 2025
  5.0
  Went in for oil change and tire rotation. No appointment but not a problem. Great check in service. Very fast and courteous service. Thanks
• LW

  Luke Willette

  Oct 15, 2025
  5.0
  Randy Bailey at Barton Ford in Suffolk has been a great car sales person. This is the second time having him help us. Just great all the way around. Great communication.
• TH

  Tony Hill

  Oct 9, 2025
  5.0
  Came in for an annual inspection. Appointment for 1:30 but came in early at 11:30. Also had convertible top mechanicals lubed. Everything went smoothly, and I was out by 2:00. Everyone from servicewriter to mechanic to cashier was friendly, professional, and efficient. I usually avoid dealership service but this experience has changed my mind. I will come back for other services as needed.