Barro's Pizza

Reviews

• SL

  Spencer Lee

  5 days ago
  1.0
  I placed an online order from the Barro’s Pizza at Gilbert & Brown at 6:12 p.m. and the email confirmation said it would be ready in about 35 minutes. Upon arrival, I waited under the “Online & Pickup Orders” sign for roughly 15 minutes while the employee at the counter, who was clearly busy, continued assisting others. She wasn’t rude—she was simply overwhelmed. Another customer eventually interrupted her, and only then was I able to check in. From where I waited, I could see the staging area for online orders. My pizzas sat there for about 15 minutes before my salad was added to the top of the box. By the time everything was finally ready, it had been over an hour since I’d ordered. To be clear, I don’t fault the employees. They were working extremely hard in what appeared to be an impossible situation. The issue is systemic: the online ordering system clearly doesn’t account for real-time conditions—the number of orders, the available staff, or the weekend rush. The result is frustration for customers and burnout for employees. This is not a staffing failure; it’s an ownership and management failure. The employees are doing their best while the system sets them up to disappoint. I left politely, said thank you, and didn’t complain in person. But as someone who leaves many positive reviews, it takes a lot for me to write a negative one. This location needs better oversight and investment in systems that respect both the staff’s effort and the customers’ time. UPDATE: I emailed them as invited here on Google reviews and this was their response, “Hi Spencer, We sincerely apologize for your disappointing experience. We take customer feedback very seriously, and we’re making sure that our management team is aware of this situation so that it can be addressed appropriately moving forward. Thank you for taking the time to share this feedback with us so that we can continue improving the Barro's experience.” So… platitudes.
• AF

  Abigail Fraizer

  Oct 14, 2025
  5.0
  The pizza is delicious! Meatballs and mozzarella and pepperoni and jalapeños are two house favorites. Yet to have anything I didn’t like and you also receive great service!
• MT

  Matt Torrez

  Oct 12, 2025
  5.0
  What can I say? I may need an intervention, because I am so addicted. I recently rediscovered this place, since high school. I prefer the 'Chicago Style'. The best part is that I can usually get two or three meals out of what I usually order. Okay, so it usually takes a while, but it's worth getting your pizza and/or wings fresh and hot; just sayin'
• DK

  David Klein

  Oct 9, 2025
  5.0
  The staff are great friendly people that makes you want to go there. The pizza is really good. If you're looking for fine dining go to Barro's.
• AP

  Aubrey Presley

  Sep 30, 2025
  3.0
  Great food. But I went to eat inside recently and every single booth had trash and food from the previous person. It was to the point where it was hard to find a place to sit because every seat had trash on the table. I think I’ll just do pickup next time….