Business Details
About
Heating ContractorPlumberElectricianAir Conditioning ContractorHVAC Contractor
For more than 100 years, Banks Quarles has been providing homeowners throughout the Tuscaloosa area with top-quality heating, cooling, plumbing, and electrical services. We are your one-stop shop for all your home comfort needs! As a third-generation company founded by Banks W. Quarles, Sr. in 1920, we are committed to a long history of exceptional service.
Location
Banks Quarles Plumbing Heating Cooling & Electrical
2501 17th Street, Tuscaloosa, AL
35401, United States
Hours
Reviews
4.7
1,343 reviews
5 stars
1,195
4 stars
51
3 stars13
2 stars7
1 star
77
What are people saying?
AI-generated from customer reviews
Customer Service
Technicians are consistently described as friendly, professional, and knowledgeable, providing excellent customer service.
Communication
Customers appreciate the clear communication regarding appointment times and updates throughout the service process.
Quality of Work
Most reviews highlight the high quality of work performed by technicians, with many customers expressing satisfaction with the results.
Scheduling Issues
Some customers reported frustrations with scheduling and rescheduling appointments, indicating a need for improvement in this area.
Pricing Concerns
A few reviews mentioned dissatisfaction with pricing, suggesting that some customers feel the costs are higher than expected.
- GWGretchen WyniaNov 5, 20255.0From the first phone call to the final check‑out, the team at Banks Quarles Plumbing Heating Cooling and Electrical was incredibly prompt and professional. They arrived right on time, diagnosed the problem quickly and fixed it with clear expertise. I appreciated how reliable and responsive they were to every question I had. The entire experience was smooth and stress free. Highly recommend for any heating or cooling needs.
- RTRebecca TottenNov 3, 20255.0Jeff (master plumber) has been helping at my house for years now and advised on the work today. Kevin and Jayden did the work and were extremely professional. They explained different affordable solutions/options and I appreciate that. The only issue was getting on the schedule because the office did not follow up with me for a couple days… but the work was well done and I trust that I won’t have to worry again for a while!
- NMNicole MarshallOct 31, 20255.0Great maintenance experience as always. The techs are friendly and knowledgeable. The office staff is great as well. I love that they keep you updated on estimates arrival times so you can go about your day as normal. Also, the tech’s information and picture is sent to you so you know who to expect. I would highly recommend the following techs/specialists: plumbing Michael Rainey, electrical Preston Cole, and HVAC Josh Powell. Thank you Banks Quarles.
- TKTorie KriegerOct 28, 20255.0As always, Preston provided top notch service for our electrical inspection. He was thorough, helpful, and kind! We will always go to Banks Quarles for any work we need done because the customer service and professionalism can’t be beat!
- ALAbby LollarOct 15, 20255.0Michael Rainey isn't just an excellent technician, he is a genuinely good human being. He cares about his clients and their quality of living. I can't speak of him highly enough. When my hot water heater situation required an electrician, he brought Reed Mace onto the job. Reed was professional, polite, and effective. It was a pleasure to meet him! I'm grateful to Michael, Reed, service manager Ryan, and all of the wonderful dispatchers at Banks-Quarles for making home ownership a lot less daunting. I feel safe with Banks-Quarles/AUX Home Services, and you can, too.