AutoZone Auto Parts

4.1
498 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone is the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
4049 S 5600 W, West Valley City, UT
84120, United States

Hours

Reviews

4.1
498 reviews
5 stars
277
4 stars
113
3 stars
46
2 stars
15
1 star
47

What are people saying?

AI-generated from customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their helpfulness, while others were reported as rude or unprofessional.

Staffing Issues

Frequent complaints about understaffing, leading to long wait times and inadequate assistance during busy periods.

Product Availability

Customers noted issues with inventory management, often finding items out of stock despite online availability.

Positive Experiences

Several customers highlighted exceptional service from specific employees, particularly Tina, who went above and beyond to assist.

Store Management

Concerns raised about management practices and employee behavior, impacting overall customer experience.
  • CA
    Caleb Anderson
    Nov 3, 2025
    5.0
    Great service
  • MP
    mike potter
    Oct 27, 2025
    5.0
    Best Autozone I've been to. The lady Holli i dealt with was just amazing. Very helpful. I appreciate her working there. Thank you.
  • GM
    Guadalupe Meraz
    Oct 10, 2025
    1.0
    Just had the worst experience in this store! My husband and I purchased motor oil ($60 jug) and when we got home as he was getting ready to use it we noticed it had been opened and used!!! I came back to the store and every single employee was extremely rude and insinuating that we were being dishonest. I asked them if they could check the cameras or try to do something about it and instead they kicked me out of the store, the lady there yelled at me to leave the store immediately! Please be aware when shopping here!!
  • CB
    Chris Bartholoma
    Sep 20, 2025
    4.0
    It was hard to find the part I needed. I had to get help which was good. The staff was neutral which is alright but they had the part I needed
  • AP
    Adam Putnam
    Aug 30, 2025
    1.0
    Came into store 6295 at 4100s 5600w the commercial manager pulled an employee in a red short outside infront of the store, where the store manager holly was putting up with dow signs. This is where Vincent Gonzalez started to complain and degrade the red shirt employee and commenced to complain about said employee. This was an issue that should have been handled in the back office not infront of the store where the customers and others driving by could see and hear. This is not the only time Vincent has been disrespectful and exist to other female employees in front t of the customers. This behavior is not professional and should never happen