Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Pawtucket #3747 in Pawtucket, RI is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Pawtucket, RI or call us at (401) 288-4400.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
462 reviews
5 stars
256
4 stars
81
3 stars
48
2 stars
18
1 star
59
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.
Product Availability
Customers noted that while some found the parts they needed, others experienced issues with stock levels and incorrect parts being sold.
Store Environment
Several reviews mentioned concerns about the cleanliness and safety of the parking lot, with reports of loitering and unsanitary conditions affecting customer comfort.
Staff Attitude
There were mixed reviews regarding staff attitude, with some customers feeling ignored or treated poorly, while others highlighted friendly and helpful interactions.
Efficiency
Many customers expressed frustration with long wait times and slow service, particularly during busy periods, indicating a need for better staffing and efficiency.
- BDbruce debarrosOct 28, 20251.0Literally every time I call just to see if a part is in stock I get put on hold and no one comes back on to even ask what the part is. Call back multiple times today and get the exact same thing. Absolutely ridiculous!
- WHW R HarveyOct 11, 20255.0Had what I needed.
- ALAmber LemaSep 25, 20255.0Salesperson went above and beyond helping with my windshield wipers that have a “B clip”. Excellent customer service.
- MBMichael BarrettAug 22, 20251.0Time and time again I go to this location expecting different results, but nothing changes no matter how many new staff they hire. The staff is always present but not willing to help customers right away as if it’s an inconvenience, even when no customers are in line. The young man gave me an attitude when I repeated myself about returning an item that did not function properly. He refused to refund me and got a manager who did so in about 2 minutes. When he got the manager after our interaction, he spoke spanish very rudely in front of me as if trying to hide what he was saying to the manager. This is the last straw, I will never return to this location and suggest no one go to this location if you are expecting great customer service. If only 0 stars was an option for a rating.
- GSG. S.Aug 4, 20251.0I would go to this location, but I can’t get past the homeless & addicts camped out in the parking lot day in and night, do the police not take notice? It’s so evident, they’re littering all over the parking lot, pitbulls as pets (poor animals) subjected to their lifestyle, how? As a customer do I even feel comfortable to pull in to go in, if the parking lot it being loitered by addicts living in their cars?