Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Charleston #52 in Charleston, SC is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Charleston, SC or call us at (843) 666-3104.
Details
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
152 reviews
5 stars
103
4 stars
18
3 stars
12
2 stars
4
1 star
15
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and knowledge, others were criticized for being rude or unhelpful.
Staff Knowledge
Many customers noted that staff members were knowledgeable about car parts and repairs, providing valuable assistance and advice.
Store Management
Store managers received both commendations for their helpfulness and criticism for poor customer service practices, indicating inconsistency in management quality.
Wait Times
Several reviews mentioned long wait times for service and checkout, leading to frustration among customers.
Product Availability
Customers appreciated the availability of parts and services, although some reported issues with incorrect items being provided.
- JCJessica CabreraOct 31, 20255.0Thank you Marco for all your help!! Marco was very efficient and kind!! He got me the car battery I needed and changed it for me!!! Thank you so much!
- JCJess CumbeeOct 30, 20255.0Matthew who helped us was amazing in diagnosing the fact that I did have a bad battery and he also took out the old one and put in the new one for me. He was very amazing. He's also an Army veteran and that made it even better.
- KMKeekee MurrayOct 24, 20255.0Great service nice and friendly staff members and very helpful with my car when I locked my car key in my car one of the associates came and helped and he did a excellent job. Thank you autozone staff and Mr. Junior FOR ALL THAT YOU DO.
- MBMelissa BrownSep 29, 20255.0Brandy is the absolute best!!! I’m always so thankful for her!! ❤️❤️
- HJHanna JoyelSep 15, 20251.0What poor service! Little ole me needed coolant for my car. I went out of my way to this autozone thinking I’d get better service since the last autozone on remount replaced my high beam lights instead of the low beams I asked for. I walked into the store this morning and there was no greeting upon walking in and no one to be found. I finally saw an individual and asked if they could help me … they were reluctant on answering me and looked around like they wanted to ask someone else to help me. After noticing he is the only employee up front he couldn’t even ask me what I needed help with. I stated I needed coolant for my vehicle. The individual, who I should have gotten his name from, attempted to look outside to see what vehicle I drove instead of asking me for the year make and model. Again after I noticed what he was doing I then had to tell him my vehicle info. The employee showed me the screen and said these are the options and just stared at me instead of helping me locate what I needed within the store. I then had to go search for what I needed (oh well) thankfully I was able to find it with out asking for help a second time. It’s then time for me to check out. Two people are now at the registers but no one really seemed to have the initiative to say “hey we will get you checked out” I had to ask if the same person could help me… as I’m checking out I asked if they could please assist me with putting the coolant in my car and I was told no, they aren’t allowed to help which just seems so bizarre! You guys can install batteries, test batteries and starters, loan out tools but can’t help me put a little bit of fluid in my car? What a joke! Please hire some people in here that WANT to do their job and want to help people cause the people in there today were not interesting in helping at all.