AutoZone Auto Parts

4.4
340 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Orlando #3817 in Orlando, FL is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Orlando, FL or call us at (407) 204-6710.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
5545 Clarcona Ocoee Rd, Orlando, FL
32810, United States

Hours

Reviews

4.4
340 reviews
5 stars
236
4 stars
61
3 stars
10
2 stars
5
1 star
28

What are people saying?

AI-generated from customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others, particularly the manager Joanna, were criticized for rudeness and unprofessional behavior.

Staff Knowledge

Many customers appreciated the staff's knowledge and willingness to assist, with several employees being highlighted for going above and beyond to help find parts and resolve issues.

Store Environment

The store is generally described as clean and well-organized, contributing positively to the shopping experience.

Mixed Experiences

While some customers reported excellent service and support, others had negative experiences, particularly with specific employees, indicating inconsistency in service quality.
  • PD
    philip devonish
    4 days ago
    5.0
    Joanna was fast and efficient and very friendly. Great job joanna
  • CG
    carlos guzman
    Oct 9, 2025
    2.0
    Kind of Rude and Unprofessional Staff. Poor Customer Service .
  • KD
    Kesha Dee
    Oct 3, 2025
    1.0
    Came in this morning to make a return 3 employees one being the manager Joanna walk past me several times not acknowledging several times. Finally when she does acknowledge me it’s with the most rudest attitude the way she spoke to a customer is out of the ordinary and then tells me I can go to another store. If you have people in your presence why not take care of them then go back to your orders for an online order. Joanna was very unprofessional and very disrespectful and rude to your customers
  • WW
    Whill Williams
    Sep 24, 2025
    4.0
    Always willing to help me with any problems I have with my vehicles.
  • VT
    Vickie Turner
    Sep 5, 2025
    1.0
    Needed brake pads, went to this location to get them, the person that helped me looked up my phone number and said that the last pads I bought were Dura Last which came with a warranty, so I purchased another pair, the woman who helped me told me to bring the old pads back and that I would get my money back Went in today to take the old pads back. This person claiming to be the manager immediately looked at the pads I brought back and said no you will not be getting a refund as their was no meat on them as she called it, stating that they had to have some brake pad left. Well that was not what the lady that told me said. Now this upset me so I was like that was not what was told me and I feel a store should honor what a customer is told. I came home and looked up the warranty of Dura Last. No where on the warranty does it say there has to be some meat on the pads that are returned. This is bad business!! I also had my receipt. Have posted also the warranty info I looked up.. Be careful what you buy with autozone if there is a warranty look it up before you buy.