Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Bay Point #5310 in Bay Point, CA is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Bay Point, CA or call us at (925) 709-0131.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
222 reviews
5 stars
128
4 stars
31
3 stars
21
2 stars
9
1 star
33
What are people saying?
AI-generated from customer reviews
Customer Service
Daniel E received numerous positive mentions for his exceptional customer service, while other staff members were criticized for being rude or unhelpful.
Staff Knowledge
Some customers expressed frustration over staff lacking basic automotive knowledge, leading to incorrect part recommendations.
Service Speed
Many reviews highlighted long wait times and slow service, particularly during busy periods, indicating a need for better staffing.
Product Availability
Customers noted issues with product availability, including out-of-stock items and limited selection, impacting their shopping experience.
Mixed Experiences
While some customers praised the helpfulness and friendliness of staff, others reported negative experiences that led them to seek alternatives.
- TBTy BrownOct 14, 20255.0Amazing service from Daniel E,He installed a battery. He is a great at customer service and simply a great guy.I drove from Brentwood to Pittsburgh and was not disappointed.The very best service and store.
- CECrystal EdwardsSep 15, 20255.0Danial E installed my car lightbulbs and he did a wonderful job thank goodness he was here.
- OLOscar LedezmaSep 15, 20255.0Daniel E. Installed my battery did a really good job. Tested my battery and made sure everything was working good. Really appreciated his help!
- LJLaura JimenezSep 14, 20255.0Couldnt be happier with the coustomer service that i Received from Daniel E. Best experencice that i have had in a while here at autozone
- MVMaria Dolores Alvarez VegaSep 8, 20251.0This is my near and usual autozone location so On the night of sept 7th @8:30pm i come in to this place in the need of help with my car battery . i needed to get my battery tested & i was looking up to buy a new one as i am waiting in line the employee behind the counter tells me,WHAT DO YOU NEED? As im trying to explain he speaks over me and says in a very rude,hostile and careless tone that HE WAS NOT GOIN TO HELP ME WITH ANYTHING THAT REQUIRED HIM TO WALK OUTSIDE ,NOT EVEN FOR A QUICK CHECK ON YOUR CAR ,NO ,HE SAYS. HE COMPLETELY REFUSED TO DO HIS JOB and said that if i wanted to i can buy the battery and place it on myself but either way he was not goin outside to help me with anyting . i had to ask for a jump start to a good samaritan ohtside of autozone because this person decided to say no. Im not doing my jib even dho i am gettin pay for it :( This guy was in there being rude and disrespecting everybody that walk in that store asking customer to go find their own stuff ,saying if you dont know what you need i cant help you! 🧐😒🚩 not really giving out the customer service help that AUTOZONE offer to its customers making ppl feel with other choice than go somewhere else,thanks to This AUTOZONE employee lack of effort IN CUSTOMER SERVICE . This HAD NEVER HAPPENED TO ME BEFORE! THIS GUY WAS OuT OF LINE! THIS SITUATION NEEDS TO BE CALL TO FRANCHAISES ATTENTION THIS PLACE IS LOSSING BUSINESS BECAUSE OF HIM! NOTE THAT! I WENT SOMEHWERE ELSE OBVIOUSLY THANKS TO HIM I PAID $192 FOR MY NEW CAR BATTERY AT O'RILEY where i actually did got the help and customer service i needed from a autopart place! 🤷