Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Lyell Ave in Rochester, NY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Rochester, NY or call us at (585) 254-0570.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
360 reviews
5 stars
189
4 stars
78
3 stars
36
2 stars
19
1 star
38
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and dismissive behavior.
Product Availability
Customers appreciate the wide selection of parts available, although some experienced issues with incorrect items or stock shortages.
Staff Knowledge
While some employees are noted for their helpfulness and knowledge, others are criticized for lacking expertise and not being attentive.
Service Speed
Many reviews mention slow service, particularly during busy times, with some customers expressing frustration over long wait times.
Positive Experiences
Several customers highlighted exceptional service from specific employees, indicating that individual staff members can significantly enhance the customer experience.
- SHSidney Hawkes3 days ago4.0Very friendly
- EQedmond quarteyOct 9, 20254.0They offer free battery checks and engine check light checks. People (employees) I encountered were very friendly and speak Spanish as well.
- JVJonathan VillagránOct 8, 20255.0Ok
- BABrahim AliSep 27, 20251.0Bad service and bad attitude employee
- JMJavonia ManigaultJul 22, 20254.0Great service, location and atmosphere. Didn't have my part in stock.