Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone S Broad St in Brooksville, FL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Brooksville, FL or call us at (352) 797-9800.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
281 reviews
5 stars
199
4 stars
44
3 stars
19
2 stars
5
1 star
14
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the staff for being helpful, courteous, and knowledgeable, with several specific employees receiving commendations for their exceptional service.
Mixed Experiences
While many reviews highlighted positive interactions, there were notable complaints about unprofessional behavior from some employees, leading to dissatisfaction.
Product Availability
Customers appreciated the availability of parts and quick service, though some reported issues with receiving incorrect parts or not finding what they needed.
Store Environment
The store was frequently described as clean, organized, and well-stocked, contributing to a pleasant shopping experience.
Professionalism
Several reviews indicated a need for improved professionalism among some staff members, particularly in handling customer inquiries and complaints.
- EPEzequiel PachecoNov 8, 20255.0GREAT STAFF, GOOD SERVICE AND GOOD PRICES ON PARTS.
- RRRichard RobertOct 27, 20255.0Has the motorcraft oil I need!
- HNHenry NesbittOct 27, 20254.0Good staff. Never a problem, always helpful
- ACAnna CamposSep 28, 20251.0I am extremely disappointed with the service at this AutoZone. My mom went in to get her check engine light scanned, something AutoZone advertises as a free service. Instead of helping her, the clerk told her the manager was in the restroom and that she would have to wait 20–30 minutes. When my mom said she was willing to wait, the clerk rudely told her to “just leave and go to O’Reilly’s.” I called the manager directly, and his response was unbelievable. He said he couldn’t do anything because he was in the restroom and couldn’t “validate” what happened. When I suggested he check the cameras, he admitted there were no cameras in the store—then added that if he had cameras, he wouldn’t “have half the problems at the front desk.” That in itself is a huge red flag for customer safety and accountability. The whole situation is unprofessional, dismissive, and completely unacceptable. I will not be returning to this location, and I highly recommend others take their business elsewhere. I will be emailing corporate
- ARAlicha RodriguezSep 17, 20255.0I came to visit my son and Brooksville from Orlando. On my way going home. I realize that my headlight was out. I stopped at the closest AutoZone, where Connar Was so gracious and not only replaced the one lightbulb, but replaced the second one as well. At no extra charge. He was so nice such a gentleman and lighthearted. This is the best experience I’ve ever had at AutoZone. Blessed to be a blessing.