Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone N 19th Ave in Phoenix, AZ is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Phoenix, AZ or call us at (602) 331-8838.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
866 reviews
5 stars
495
4 stars
178
3 stars
78
2 stars
29
1 star
86
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their exceptional service.
Efficiency
Customers frequently noted quick service and efficient problem resolution, often being in and out of the store in under 15 minutes.
Product Availability
While many customers found the store well-stocked with necessary parts, some expressed frustration over the unavailability of specific items.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service and unhelpful staff, indicating inconsistency in customer experiences.
Community Support
Several reviews highlighted the store's willingness to assist in emergencies, such as helping customers with pets or providing tools for free.
- KBKimberly Bojorquez6 days ago5.0I couldn't be smart grateful I was having issues with my battery and Alexis and Ricky work quick to help me they made everything so easy very nice and friendly thank God
- OHOsama HannaNov 2, 20251.0Had written a bad review regarding Gustavo and Fernando’s poor customer service with my return. It doesn’t help anyone so I deleted it but hope when seeing this, they will learn to do right by the customer and not talk back or act as if they have no time to process a return without a receipt. to quote one of their employee’s comment during the altercation “Autozone is hard to work at”- Fernando If it’s that hard, keep the job because you got something comin for you if you try working elsewhere. Shameful
- JBJon BirdOct 17, 20255.0Helpful service that I have come to expect from AutoZone. They never fail to deliver
- JWJessica WhitneyOct 16, 20254.0The staff was friendly and knowledgeable. One gentleman helped me pay for some tools I needed when I was short on cash and another employee helped me put the piece I needed on my truck! I was so thankful for both employees and I will definitely return to that location!
- MVMaranda villalobosOct 11, 20255.0Fernando M. Very kind, patient, and helpful! It was so convenient to be able to use the tools they offered — we even borrowed some for free and returned them afterward, which was incredibly helpful. I appreciated that so much. Even with the rain, he still came out and installed my car battery without hesitation. That kind of dedication and kindness truly goes above and beyond. Thank you for making a stressful situation so much easier! Give him a raise or something to appreciate his work ethic and dedication.