Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone N. 5th in Reading, PA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Reading, PA or call us at (610) 939-9600.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
470 reviews
5 stars
294
4 stars
85
3 stars
34
2 stars
14
1 star
43
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.
Staff Knowledge
Several customers noted that some staff members were knowledgeable and provided valuable assistance, while others were perceived as unhelpful or uninformed.
Store Experience
Customers appreciated the cleanliness and organization of the store, but some reported long wait times and poor communication from staff.
Product Availability
Many customers found the store well-stocked with the parts they needed, although there were complaints about incorrect parts being provided.
Management Issues
There were multiple mentions of poor management and employee attitudes, leading to negative customer experiences.
- DMDaresaSkye MartinezNov 4, 20255.0One of my favorite places to shop at an auto parts store I’m worse than a man I get told a lot lol you need helpful respectful honest, hard-working staff. This is a place to go.
- KBKIM BROWNOct 28, 20255.0Today I made a visit to your store and was greeted by a salesperson name Dana, she was absolutely wonderful, very polite and was helpful on helping me find a battery for my car, Dana definitely was my lifesaver today..great customer service! Store was located 5th St Hwy Muhlenberg Township
- AAAnthonyOct 21, 20254.0Great customer service
- DADrew AlexanderOct 18, 20255.0The manager, Miguel , made our wiper change so quick and easy. My bf and I were struggling trying to figure out which part went where since there were extra pieces and he got it all done probably not even in 2 minutes. The cashier was great too, definitely seemed to be underappreciated. He got the manager to us as soon as he was done helping another customer. I greatly appreciated these men :)
- AHAyrton HerreraOct 8, 20251.0This store took the cake with the worse customer service 10/8/25 I came looking for a parking cable for a 97 f150, first she said she didn't had parking cables so I had to show her how to use their computer so she can find the parts them I proceed to ask for the length of the cable because there's different size for different applications now all parts show this details and she give me a attitude because I wanna make sure I get the right part, the computer literally tells you the size of the cable and housing and she was just to lazy to scroll down and give me the information that I need, them she said they dont have any cables at all and just told me to go to a different store. This is the reason why autozon its my last choice the costumer service just keep getting worse, if you gonna hire this type of people that absolutely have no business dealing with customer just go full online or self service. To anyone just go to advance they always provide excellent service. She was a female, blonde hair, light skin by the way