Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone New Britain #5066 in New Britain, CT is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in New Britain, CT or call us at (860) 229-5998.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
3.8
584 reviews
5 stars
298
4 stars
98
3 stars
62
2 stars
30
1 star
96
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and unprofessional behavior.
Product Availability
Customers frequently mention issues with product availability and incorrect parts being provided.
Store Environment
The store environment is criticized for being chaotic and unwelcoming, with reports of panhandling outside affecting customer experience.
Staff Knowledge
There are concerns about staff knowledge and competence, with some customers feeling that employees lack the necessary expertise.
Positive Experiences
Despite negative feedback, several customers highlight positive interactions with specific employees who provided exceptional service.
- SSSusan Smith3 days ago5.0Pete is very knowledgeable and polite. Grateful for his expertise. Will be returning.
- WMWayne MarcumOct 30, 20251.0I think I just got scammed from the manager. For 92 dollars will never go there again
- CCCaughtinthalifeOct 17, 20251.0If you’re looking for car parts, decent information, or even basic human courtesy—do yourself a favor and steer clear of this AutoZone. Whoever’s running the hiring process seems to have a strict policy: zero customer service, zero enthusiasm, and zero urgency. It’s like they hand out name tags and take away motivation. The revolving door of staff says it all. And if you think standing in line here will get you what you need, the only thing you’ll get is behind schedule and questioning your life choices.
- MBMarielyz BaezOct 13, 20255.0The New Britain AutoZone consistently stands out as a top choice for auto parts and accessories. From my experience What sets them apart is their exceptional customer service. The staff is knowledgeable, always ready to assist with finding the right parts, and offer helpful advice. The stores are well-organized, making it easy to locate what you need, and their online platform is user-friendly for quick part lookups and purchases.
- KBKayode BolarinwaOct 12, 20254.0It's a well-organised shop. The staff are available and quick to get what you want. Services are rendered with quick dispatch.