Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone N Cedar St in Lansing, MI is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Lansing, MI or call us at (517) 372-9716.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
432 reviews
5 stars
247
4 stars
96
3 stars
36
2 stars
15
1 star
38
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude or unhelpful.
Employee Knowledge
Many customers noted that staff members are knowledgeable about car parts and provide useful assistance, although there are instances of employees lacking product knowledge.
Service Speed
Customers appreciated the quick service in many instances, but there are complaints about long wait times and delays in receiving parts.
Store Condition
The store is generally reported as clean and well-stocked, contributing positively to the shopping experience.
Mixed Experiences
Overall, experiences vary widely, with some customers expressing satisfaction and loyalty, while others report negative interactions that deter them from returning.
- EBEmma Bartnick4 days ago5.0I was stranded an hour from home with a flat tire. The employee was extremely helpful- he assisted me in finding the right portable tire pump, and even gave me a discount and helped me charge it. Such a light in the dark for me when I was stranded and stressed. Thank you ❤️
- KKKitsukikoOct 25, 20251.0Very rude employee. Waited over 45 minutes because when one of the many customers ahead of me said that I could go because he felt bad that I’ve been waiting and was already in the store way before them, the cashier said, “I’d rather take care of /actual/ customers first” because me and the lady before me wanted the free diagnostic test to be done. So we waited nearly indefinitely because new customers would trickle in after the others were served until I pulled up a chair and sat there, exasperated… another employee came out and finally did the test for the other person and then me. Well, I would’ve been a paying customer, I would’ve bought a new battery right then, but I will never go to AutoZone again because I’ve had a similar experience in the one nearby too. (I admit I give off a pushover vibe, but that doesn’t mean I like being pushed aside and made to feel unworthy of acknowledgment!) :,(
- SRSarah RuizOct 24, 20255.0Jaymes is awesome and so helpful!!! ❤️
- JRJose RuizJun 21, 20251.0Terrible employees no nothing about cars how to find car parts how to speak to customers JUST ALL AROUND TERRIBLE SERVICE ZERO HELP UNLESS U FIND THE PART U NEED BEFORE HAND AND DO THYRE JOB FOR THEM TO PUNCH IN THE PART NUMBER U FIND!!!
- DMDerrik MeadAug 21, 20204.0Helpful, polite and they honor military discount.