AutoZone Auto Parts

4.3
621 reviews
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Business Details

501 Big Hill Ave, Richmond, KY
40475, United States
(859) 624-5922
https://www.autozone.com/locations/ky/richmond/501-big-hill-ave.html
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About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Big Hill Ave in Richmond, KY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Richmond, KY or call us at (859) 624-5922.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
501 Big Hill Ave, Richmond, KY
40475, United States

Hours

Reviews

4.3
621 reviews
5 stars
381
4 stars
136
3 stars
50
2 stars
19
1 star
35

What are people saying?

AI-generated from customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.

Product Availability

Several reviews mentioned issues with parts being out of stock or not available, leading to frustration for some customers.

Efficiency

Customers appreciated the quick service and ability to get in and out of the store efficiently, although some noted long wait times during busy periods.

Knowledgeable Staff

The staff was frequently described as knowledgeable and skilled, providing valuable assistance in diagnosing car issues.

Mixed Experiences

While many had positive experiences, there were also reports of rude or unhelpful staff, indicating inconsistency in service quality.
  • AM
    Angel Mendez
    Nov 5, 2025
    5.0
    Awesome
  • GH
    Gwen Hall
    Nov 2, 2025
    5.0
    My daughter always wants to go with me.Yes! To a parts store! She always looks for Kevin to get a sucker or One day we went in and they had donuts and he gave her a donut. 😊 She is very limited to sugar at home and she knows it's hard to say No when we go in Auto Zone! 😂 If Kevin is a grandfather I can only imagine! 🤣 Kevin keep up the good work spoiling my kiddo! 😉😁
  • JA
    Jimmy Allen
    Oct 7, 2025
    1.0
    Went in for a rotor screw for a 2019 vehicle and they said they didn't have one but with these newer models all I'd have to do is bring in the old screw so they could match it up with something. What is this world coming to? Rotor screws have special threads lady.
  • AC
    Arthur Creth
    Oct 6, 2025
    4.0
    A battery
  • AF
    A LaCount Frank
    Oct 4, 2025
    5.0
    The best service. Best prices. They will Run any engine code (light) free and print you a report
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