Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Dixie Hwy in Louisville, KY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Louisville, KY or call us at (502) 937-8801.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
449 reviews
5 stars
233
4 stars
112
3 stars
58
2 stars
11
1 star
35
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.
Product Availability
The store generally has a good selection of parts in stock, although some customers reported issues with incorrect orders or missing items.
Staff Knowledge
Feedback on staff knowledge was mixed; while some employees were noted for their expertise, others were criticized for lacking product knowledge.
Store Cleanliness
The store was frequently described as clean and well-organized, contributing to a positive shopping experience.
Negative Experiences
Several reviews highlighted poor customer service incidents, including rude behavior from staff and unresolved issues with orders.
- RJRachel Jones1 day ago5.0I want to personally thank Ms Patrice, Ms Maria and Mr Melvin for their kindness, patience, and professionalism in putting in my battery today. This auto zone will meet your needs!
- MWMichele Wilson5 days ago4.0Well the girl at the register sounded like a robot when I walked in she said " welcome to auto zone in a robot kinda way" The same way to everyone who walked in. Kinda like she was very bored by having to say it to everyone who walked in. At 1st I didn't understand what she was saying until the next guy walked in. But other than that I found everything I was looking for.
- KRkenzie reichardt6 days ago1.0I went into this dixie hwy auto zone location today around 11 to 12 o’clock, i went in for a set a brake pads. there was this sweet girl in the front taking care of all the customers including myself. mind you she was by herself, i hear the manager the the back yelling at this young lady to answer phone calls. after about 10 minutes she finally comes out of the back of the store being rude to me, along with other customers there and on the phone. her name tag said bethany. yall need to get this lady out yalls store disrespecting costumers and your employees!!!!
- BFBreak FastgeraldOct 21, 20255.0Very reasonable I'm very knowledgeable people clean store I like it
- NHNathan HigginsAug 6, 20252.0Went in here and had them order a bunch of stuff for my nova I pay for it thinking they ordered everything they didn’t I spent over 700 and got one credit for it and didn’t even get my one part I needed the most I won’t be going back they don’t want to make it right lady said I would have to buy them no thanks I won’t be coming back