Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Vine St in Willowick, OH is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Willowick, OH or call us at (440) 585-4735.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
507 reviews
5 stars
337
4 stars
99
3 stars
35
2 stars
12
1 star
24
What are people saying?
AI-generated from customer reviews
Customer Service
Overall, customers reported excellent and attentive service from staff, with many employees going above and beyond to assist.
Staff Knowledge
Many reviews highlighted the staff's knowledge and ability to provide helpful advice and solutions for various car issues.
Mixed Experiences
While many customers praised the service, there were notable complaints about inconsistent service and unhelpful staff in certain situations.
Installation Assistance
Numerous customers appreciated the assistance with installations, such as batteries and wiper blades, which contributed to positive experiences.
Store Environment
The store was generally described as clean and well-organized, contributing to a pleasant shopping experience.
- KKK K3 days ago5.0After calling 4 stores, vine street had my part. They actually pulled it and had it ready when I walked in...thank you...and good luck to the new guy n his trainer...they were very helpful.
- KAKen AndressOct 10, 20255.0They were attentive and friendly
- AMAshley MerrillOct 6, 20255.0Very helpful, came in and they testes my battery and replaced it for me! Both of the gentlemen who helped me were AWESOME! I believe their names were Archie and Jim. Because of them, I will definitely be back!
- MKMarcy KenhilkSep 16, 20255.0Great store, great staff! This an extremely busy location and the staff does an amazing job keeping up with the work!
- CNConnie NigroSep 13, 20251.0On 8/23/25 my mother visited this location. She needed a wiper blade for her back window. There was a young man (who doesn’t even have a drivers license) who waited on her who clearly was not qualified to change wiper blades. He tried but then came back to say he wasn’t able to change her wiper blade. She was told that the manager was at lunch but when he came back he would be able to change it for her. She waited for a half hour and then the manager returned and changed her wiper blade. She left and drove home. When she was taking her walker out of the trunk, she noticed that her nut cap was missing. She returned to Auto Zone the following Monday and spoke to the manager. The manager said that they don’t carry nut caps but that she could order this piece on Amazon or call the district manager, Jessica. She tried repeatedly to get in contact with Jessica, leaving very detailed messages about the nature of her concern. Jessica did not bother to return any her calls. My mother is elderly and not technologically savvy and does not have an Amazon account. She was told to bring her Amazon receipt and they would reimburse her. I ended up ordering the nut cap for her. There is no physical receipt, just verification on my cell phone. This has not been an easy journey for my mother as she medically fragile. I am beyond disappointed and angry with this situation. I could not in good conscience recommend anybody use Auto Zone for any reason. There are many competitors that provide the same type of products and services - use them, NOT Auto Zone. I believe having given Auto Zone 3 WEEKS to make this situation right was plenty of time. They clearly do not value their customers. The nut cap was only a $10 purchase but my lessons learned from this experience have been priceless. DO NOT TRUST AUTO ZONE FOR ANY REASON!