Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone E Oakton St in Des Plaines, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Des Plaines, IL or call us at (847) 759-8943.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
388 reviews
5 stars
223
4 stars
51
3 stars
30
2 stars
14
1 star
70
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were reported as rude and unprofessional.
Product Availability
Customers expressed frustration over incorrect parts being provided and issues with product availability, leading to wasted time and dissatisfaction.
Staff Knowledge
There are concerns about staff knowledge and training, with some customers reporting that employees were unable to assist effectively or provided incorrect information.
Store Environment
The store environment received mixed reviews, with some customers noting cleanliness and convenience, while others reported poor service and rude interactions.
Positive Experiences
Despite negative feedback, several customers highlighted positive experiences with specific staff members who went above and beyond to assist.
- DFDamon Feeney3 days ago5.0Philip is a wonderful front end worker here! Great Listener, does exactly what was expected and more. Miguel is very accomodating and they quickly got me situated with a comprehensive issue on my Malibu. Will come here for all future Autozone trips!
- ASAlice SharaanSep 14, 20255.0This location has the best customer service. They have been helpful every time i have needed assistance or asked a question.
- FGFredy GuevaraSep 8, 20255.0I made a purchase and the service was excellent. A woman on the staff very kindly placed what I bought in my car, and we tested it. Thank you very much
- HMHoracio MuroAug 31, 20251.0Bought a car battery few months ago at this location, I know it has a 3 year warranty. Hadn't use my car for a few months so it didnt turn on, I came back here so they could charge it. 2 hrs later I come back and same guy that helped me said battery is not ready, to come back later. (Meaning he forgot to charge it). I come back and tells me the battery is bad, that I need to buy a new one and he'll give me a $20 discount. I tell him i still have the warranty active, he looks up my account and says theres no transaction of me buying this battery, i show him my credit card transaction which has the date and same battery description, he insists that I must buy a new one or take the old one back, my only 2 options. I take it back and goo to a different Autozone. They search me up, find the battery transaction, battery still has 2+ years of warranty, they swapt it with a new one and I go home happy. I was in shock of how easy it was to exhange my battery at a different location. Someone please tell me why I had to go thru all of this trouble? Hispanic guy, about 5ft 7 inches and many tattoos. By the way. I waited for someone to contact me as they said within 24-48hrs. Its been more than a week and they didnt reach out to me. So dont bother anymore...
- TPTTV_ PogolotyAug 7, 20255.0I recently visited AutoZone because my vehicle wasn’t turning on. After charging the battery at home, I brought it in to get it checked. Phillip W. was extremely helpful and knowledgeable—he took the time to run a full diagnostic and helped me figure out the issue. I initially thought I needed a new alternator, but thanks to his expertise and the equipment at AutoZone, he confirmed that wasn’t the case. He helped me resolve the problem and saved me from spending unnecessary money. I truly appreciate his honesty and excellent customer service!