Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Broadway in Saugus, MA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Saugus, MA or call us at (781) 231-0024.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
195 reviews
5 stars
124
4 stars
35
3 stars
13
2 stars
3
1 star
20
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and going above and beyond to assist with their needs.
Staff Attitude
While some employees received positive feedback for their friendliness, others were criticized for rudeness and unprofessional behavior.
Product Availability
Customers generally found the store well-stocked with the parts they needed, although there were instances of incorrect items being sold.
Management Issues
Several reviews highlighted concerns about management practices, including poor treatment of employees and inadequate customer service responses.
Mixed Experiences
Overall, customer experiences varied widely, with some expressing loyalty and satisfaction, while others reported significant frustrations.
- KDKassahun DamitaNov 8, 20255.0Good customer service
- SLStephen LeungOct 11, 20254.0Anas is great! Recommended good battery and took time to help me change it. He is very personable
- VCVivian CarrasquilloOct 1, 20255.0Would like to share my great experience with the worker Jensiel who was amazingly helpful on answering all my questions and concerns about what I needed for my car and his patience and professionalism was extremely great he helped me get what I needed and also let me know if needed any help further to come back and he will assist me . Jensiel is a great asset to the company
- EJEdward JSep 25, 20255.0Jenna and Jansiel very helpful they went above and beyond to assure everything was okay with my vehicle before i left
- ETErienne TerpakSep 24, 20255.0Shoutout to Mark who really came through in our time of need! Kidding, but he really was helpful in finding the right bulb and even replaced it for us in under 5 minutes. Excellent service, gave good advice, would gladly come back for any auto needs.