Wash Quality
Customers reported inconsistent wash quality, with some experiencing poor results and soap residue left on their vehicles.
App Issues
Many customers expressed frustration with the requirement to use an app for services like vacuuming, citing it as inconvenient and problematic.
Equipment Reliability
Numerous reviews highlighted that automatic wash bays and vacuums are frequently out of order, leading to long wait times and dissatisfaction.
Customer Service
While some customers praised the helpfulness of staff, others noted that issues often went unresolved, particularly regarding equipment malfunctions.
Pricing Concerns
Several customers felt that the pricing was high relative to the quality of service received, with some questioning the value of their memberships.