Wash Quality
Many customers reported dissatisfaction with the wash quality, stating that their cars often came out still dirty or with water spots.
App Issues
Several reviews highlighted frustrations with the app, including difficulties in using it for vacuum services and long wait times for verification codes.
Customer Service
Customer service received mixed reviews; while some praised the helpfulness of staff, others expressed frustration over unresolved issues and lack of accountability.
Equipment Maintenance
Numerous customers noted that many wash bays and equipment were frequently out of order, leading to long wait times and subpar service.
Convenience
Despite the issues, some customers appreciated the convenience of the location and the option for a dog wash, as well as the user-friendly app.