Automotive Technology Management Program

Reviews

• CB

  Connor Black

  Nov 26, 2024
  2.0
  My first experience with them was 5 star. They did a break job on my Dodge 2500 that was a real money saver. A mechanic quoted me $5k to do it and BYUI did it for $780 and got it done in a week. I was so happy with it that I submitted my Buick which has a list of issues. The main ones being the drivers side window was binding up at the half way mark and the struggled to go up. I also couldn’t get the hot air to switch to the defroster. I had the defroster as my main concern to fix. The next day I got a call from a student telling me to drop it off. He had it for a couple of weeks and told me after all their tests they determined that the battery needed to be replaced. I told him that it was a brand new battery that I got in May. He told me that it must not have been the issue and they were going to transfer the car to a new class because they were running behind on tests. It was then transferred to a new class and I had to call the school to see if anyone was working on it yet. Another three weeks goes by and they told me it was fixed after I told them they could get a new window motor. I got in the car and the window was in the exact same shape as I dropped it off, them having it for 5 1/2 weeks, and paying $75 for them to say it was done. It didn’t even roll all the way down one time. I reached back out to the kid working on it and he said it could be a few other thing wrong but it was working at the shop. It just doesn’t work anywhere else I guess. The only reason the review isn’t a 1 star was because of the brake job. I sent them a email to see if it will get resolved. If it does I will change my review.
• DG

  Dave Genetti

  Apr 22, 2024
  1.0
  We had the engine in our Equinox go bad so I started looking for a used engine to put in it. I was then told by a friend to talk to BYU-I about rebuilding it. I thought that would be great, save some money and give some students the opportunity to learn. My SIL just went through the program and loved it. But, would caution someone getting on their “waiting list.” I was told back in December that I had missed getting into the winter Semester to rebuild the engine but I would be first on the list for spring semester. I agreed because I wasn’t in a terrible hurry and I understand it’s a college setting, I then never heard back from them. I called the first week of April 2024 and spoke to a student employee. I was told they hadn’t started yet and to call on the 21st. I was then told all of the projects had been chosen for the semester and better luck next time. The manager called me back and it turns out, there is no waiting list, projects are chosen arbitrarily by the professor at the start of the semester. I was treated with all the respect you’d expect from someone who doesn’t actually have to please a customer to keep their job. So be aware, if you sign up to have work done on your vehicle you, “could wait over a year.” They seemed very proud of that. The process was completely misrepresented from the beginning. Hopefully this saves someone else from wasting their time as well.
• DC

  Dallas Christensen

  May 5, 2023
  5.0
  They were able to diagnose the complex problem I was having with my brakes. What normally would would have cost a thousand dollars, they were able to diagnose and repair for only 250 dollars. I have been impressed with their communication with me. They found the problem fast, and they called me daily with updates.
• BP

  Brian Plummer

  Apr 5, 2023
  5.0
  Very friendly and professional! The quality of work on my car exceeded my expectations!