Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
MD-3000133934 At the Austin Stein Agency, our mission is to help our customer manage everyday risk. We will provide exceptional customer service. We will put the customers’ needs first, protect them from everyday risk and prepare for future risks.
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Austin Stein - State Farm Insurance Agent
26133 Ridge Rd, Damascus, MD
20872, United States
Hours
Reviews
5.0
132 reviews
5 stars
130
4 stars1
3 stars0
2 stars0
1 star1
- LPLina PendragonAug 6, 20255.0I spoke with Jacob Townsend (who graciously let me make the joke about Jake from State Farm), and he was so polite and was able to quickly help me get my bill taken care of.
- MRMelvin ReeseJul 25, 20255.0I called my agent (Jake) needing immediate assistance. He promptly took care of all of my requests over the phone, supplied me with the necessary documents required via email, and even made a follow-up call to verify that everything was taken care of. He was professional and understood the urgency. I would definitely refer him to anyone in need of an insurance agent.
- MMMichelleJul 4, 20255.0Austin has always been exceptional. It is Always a Pleasure working with him. Very efficient and professional. Need more like him!!!
- DFDaniel FielderJul 2, 20255.0Austin and his staff have made insurance easy to manage. He is transparent about costs & fees, always quick to respond when I reach out and makes it easy to understand exactly what your policies cover and take care of. Highly recommend for anyone looking to switch!
- JWJasmine WilliamsJul 1, 20255.0My experience with Jake was fast and effective. He answered all of my questions in detail and made sure he took his time finding me the best quote. Jake has helped me save $166.13 per month. I wish I had went with State Farm from the beginning. Very satisfied with the outcome.
Frequently Asked Questions About Austin Stein - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.