Austin Proper Hotel

Reviews

• GG

  Gustav Gnosspelius

  Oct 24, 2025
  3.0
  Overall Nice hotel but beware of fees Positive + Nicely designed hotel and rooms. + Staff very friendly and helpful + Well maintained and cleaned + Breakfast tasted good Negative - The restaurant added a 4% "Wellness fee" to all bills. Asking at the reception I was told this was to help the community. Researching only it seems it is meant to pay for employees' health benefits. Really poor style to add such costs as extras, instead of having them included in the base price of the dishes. This is also on top of the daily "Resort fee" being added to room cost. - My in-room speaker didn't work (cable didn't provide power). I mentioned it twice during my three day stay but it was never fixed. - While my room was cleaned well daily, stuff I had rearranged (lamps, hotel ads, etc.) were always moved back. I don't want to always have to look at ads for the spa while washing my hands. - I couldn't see any environmental work being done
• MM

  Michael Mccutchen

  Oct 23, 2025
  5.0
  There was a group of supermodels taking photos of each other by the pool are!!!
• RD

  Rustom Dastoor

  Oct 23, 2025
  3.0
  Needs to get the basics right. 1. My room was within a few feet of a parking garage. No sunlight and the view of a parked car staring at me every morning. 2. Small room with poor layout. No drawers for clothes and minimal seating area. Awkward experience ordering in room dining with little place for the food to be set up. 3. No laundry or dry cleaning on the weekend. The clothes are sent out and the service is not available on the weekend. Not suitable for a premium hotel.
• KS

  kj S

  Oct 16, 2025
  5.0
  I was confronted by one of the valet employees while sitting in my car at Ballet Austin. Apparently, he was under the impression that I was spying on the valet because Ballet Austin's parking lot is private property and they like to park cars there. The employee knocked on my window and asked what I was doing there. I was playing a game on my laptop while waiting for my daughter to be finished with ballet class. He noticed my laptop and said Oh, I know what you're doing, and grew angry and frustrated. He was looking inside my car through my opened window, so I closed the window... that's when he began swearing at me. He ran to the passenger side window and punched the glass. I lowered the window and brandished pepper spray; he was warned to leave and get away. He ran away but returned a minute later with his phone to record me through the window. I followed him to this hotel where I confronted him about his actions. He pretended as if he did not know who I was. I spoke to the valet manager, Gabari, and got no resolution. Ballet Austin management was informed of the incident, and they have the CCTV recording to back up my statement. While sitting in my car in the morning & evening ballet classes I observe valet parking employees sometimes using the BA parking lot to park their cars, despite signage stating that it is private property. Due to the lack of resolution, I have decided to leave this review for any and all persons, so they know that the valet person in the picture is the crazy person that works there. I have no issue with the hotel or the other staff.
• MB

  Morganleigh Battle

  Sep 20, 2025
  2.0
  I want to begin by saying how much I admire the property. It truly is one of the most beautiful and elevated spaces in Austin, which is why I’ve chosen to frequent it often and recommend it to guests from out of town. However, I feel compelled to share my disappointment with the inconsistency I’ve experienced during visits, most recently last night. I had called ahead to confirm seating availability at La Piscina for my mother, who was visiting from New York and loves dining there. I was told there were three seats available first come first serve (not a problem) hopped in the car and headed that way ( keep in mind I don’t live that far). When we arrived, however, she was told at valet that the hotel was at capacity and we would not be allowed in. This was confusing and frustrating—especially after being assured over the phone that seats were available at the bar. What troubles me most is that this isn’t an isolated incident. Despite the number of times I’ve visited and brought guests from around the country, I’ve found the communication and overall guest experience to be consistently inconsistent. For a property of this caliber, one that positions itself as an elevated alternative in a city with limited options this level of unpredictability is disheartening. I hope you’ll take this as constructive feedback. Experiences like this make me hesitant to continue recommending or frequenting the property, which is disappointing given how much I value what you’ve built. I’d love to see greater consistency in communication and guest accessibility moving forward so that the experience matches the beauty and potential of the hotel itself.