Astound | Sheridan

Reviews

• TT

  tino trujillo

  Jun 14, 2022
  1.0
  The original window for install was from 8am-12pm. The technician arrived a little passed 8am knocked once and left at 8:08am. I was not able to get to the door due to putting my dogs in a room, as to not bug him. He was walking to his van when I went outside to wave him down. He started the van and took off as I was calling for him and waving my hands. I'm not sure if he saw me or heard me but it seems to me.that he could have waited around more then 8 minutes, and I now he heard commotion in the house, signifying someone was here. I called the number back that he tried to call me on and all he said was "you'll have to reschedule because I already left". Lack of customer service, lack of patience. When he did return in the afternoon he was dressed unprofessional (dirty uniform, unkempt personal appearance), he barely talked the entire install. Basically my entire day was wasted on waiting for him to return. If he had a little more patience in the morning this whole thing could have been avoided. When I did contact customer service they had little to no information for me. I wanted to talk to his supervisor but they didn't have that number. When I asked what the number was to my local branch office they didn't have that either. The lack of information the service line had was actually surprising. I would think a customer service line would actually be able to give their customers 'some' information. When I asked thw customer service person why they didn't have any of the information I requested all they said was they only communicate with email and that's the only tool they have to reach out to the technician and their respective branch. Very poor communication options in my opinion.
• JU

  julie umfrid

  Mar 14, 2018
  1.0
  Hardly any channels and paying wayyy to much gonna dis Connect
• SR

  Sharon Ritthaler

  Nov 21, 2017
  1.0
  We changed from DirectTV to Wave and had it little over a year. They drilled a hole in the wall of my master bedroom, said I would get the channels in my room for free, then 2 months later said we're not offering that anymore and you have get another cable box for $5 a month. That was okay I could do without cable in my room but I was soo pissed about my hole in the wall. A month later, they said they were going fiber optic so they were going to change the prices and said I would be losing channels if I didn't upgrade. I didn't upgrade and lost the channels from the package I was locked into. Now I basically have local channels and 20 HD channels and lost SyFy, DIY, Hallmark, and several others. We've lost internet and cable 3 times in one year and they wouldn't even credit us for that loss service. They always give a lame ass excuse when you call to find out what the problem is. Got my bill and it was $40 more!!! How messed up is that... I am switching as soon as I get the chance. I never had this many problems with DirectTv, paid less, and had more channels. Bye bye Wave Broadband!
• KR

  Kristen Robison

  Mar 31, 2017
  1.0
  Our internet is unstable and I work online. Or did... I got fired today because of my internet connection not working... again... This has been going on for over a year now with no resouloution. Howerver their phone customer support is like the best people in the world too bad the local service cant get their equipment to stay on for the city. Oh and there are no other providers or else I would have changed services. Ive looked. Now to go beg charter to come to our area their client support sucks but atleast the internet works.

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