Astound | Sandy

Reviews

• MC

  Mike Christopher

  Jun 17, 2025
  1.0
  Internet goes down 3-4 times a day, only for 5 minutes but a real pain in the butt. Company LIED about Lifeline, they told me the government ended the program but it was this company that chose to no longer participate. Every few months the cost goes up without warning and without any reason. Working with CS does help but they reduce it, always more than you were paying. The real problem here in the Sandy area is they have no competition! That needs to be addressed!
• HB

  Hunter B

  May 9, 2025
  1.0
  We’ve had Astound/Wave for years and it has always been bad/okay connection. Not enough to complain about since they have a monopoly but not good. It’s now been almost 2 months of constant internet problems. It seems to have gotten progressively worse with each of the 3 tech visits we’ve had. We’ve called multiple times each week and they keep increasing our speed or giving slight discounts when that is not what we’ve ever wanted (not that we typically get anywhere near the advertised speed in the first place). Each time we call we get someone who gives us completely different answers than the person before. If you go into the Sandy office, the two people there seem nice enough but they offer no solutions and were not even familiar with policies listed on the astound website itself. Regarding landline service they told us completely different information than what is on the website and what we’ve been told when calling before. They scheduled a tech visit for the next day and they never showed up. We called and were told they didn’t show up for one reason but then called again the next day and were told that was false and they don’t know why the other person told us what they did. Additionally, the modems they give out are crap and if you Google them you quickly find other people with similar issues complaining. Yet they refuse to acknowledge the issue or have other options available and just tell us to buy our own. The price they charge is ridiculous for the speed and quality provided. When there are issues, getting someone who is actually qualified to fix the issue is like pulling teeth. To replace the old cable to our house with them is a 6-8 week wait after over a month of service visits. Meanwhile the internet is down 3x+ times a day and slow the rest of the time and they’re still charging us! If you have any other options, avoid them! I would switch immediately if possible.
• PJ

  Pamela June

  Jun 9, 2022
  5.0
  I am on a fixed income, and when I went in to ask about the ACP program both , Kyle and Brittney were a great help. I highly recommend them.
• SB

  Scott Basham

  Aug 30, 2021
  1.0
  My monthly bill went from $60 a month to $120 a month. For just internet....They said there is nothing they can do.. so much for customer loyalty.. but I can spend another 3 dollars a month for faster service.. lol.. thanks but no thanks. You could just charge me the 60 a month. Instead you won't even get that. On to a more realistic dollar figure for internet.

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