Business Details
About
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Digital West was founded in 1999 by Tim Williams, who continues to lead the company today. Tim’s original vision was to bring better Internet service to local businesses in the greater Central Coast region of California. Over a decade later, Digital West has expanded across North America and overseas, offering colocation, managing Wide Area Networks, delivering fiber connectivity and providing cloud services.
Location
Astound Business Solutions
711 Tank Farm Road, San Luis Obispo, CA
93401, United States
Reviews
4.5
40 reviews
5 stars
34
4 stars
1
3 stars0
2 stars0
1 star
5
- KKks_73_caAug 22, 20251.0Apparently just checking their prices online (you have to enter your address) initiates a "service call." NOT a good business model. If I wanted a "service call" I would have asked for one. I was ONLY checking prices for comparison.
- AJAmanda JudgeFeb 5, 20255.0Astound Business Solutions offers an amazing product, but what truly sets them apart is Jeff! He goes above and beyond to take care of his customers, always ensuring they get the best solutions for their needs—big or small. Jeff is not only incredibly knowledgeable, but he’s also understanding and genuinely invested in helping his clients succeed. It’s rare to find someone who truly cares as much as he does, making the entire experience smooth, efficient, and stress-free. If you’re looking for top-tier service and expertise, I highly recommend Jeff and Astound Business Solutions!
- KKKLAMar 5, 20241.0Phone service is so-so, BUT customer service is brutal. I literally spent 3.5 hours on phone being tossed around to get a simple question answered: " How do we change the outgoing message on our business phone main number?" I went through 6 reps, IT, NOC department, supervisors - all the way up the pike, and no one knew the answer. I was told a higher level sup would call back - ghosted. Still can't change the message. I was teaching them how to use the Comm Admin panel in some cases. Also, FYI, if you want to make a simple name change on your account - they will make you delete the entire account, return equipment, then build a whole new account for you at current pricing, have to start from scratch, reset usernames, passwords, etc. (They call it an "assignment" but it really is a an account closure and a new rebuilt account).
- ARAllen RootMay 23, 20175.0As Digital West has grown and developed in our community, their service to my little company has been unwavering. I have no complaints, I do have a strong recommendation to trust your digital needs to them.
- SBSteve BurnsideJul 16, 20145.0Great service, awesome people.
Frequently Asked Questions About Astound Business Solutions
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/