Staff Performance
Many customers praised the staff for their friendliness, helpfulness, and responsiveness, particularly highlighting individuals like Floyd, Angie, and James.
Amenities
Residents appreciated the modern amenities such as the gym, pool, and co-working spaces, although some noted issues with maintenance and availability.
Management Issues
Several reviews pointed out frequent changes in management and poor communication, leading to unresolved issues and dissatisfaction among residents.
Location
The location near Inner Harbor and other attractions received positive feedback for its convenience and accessibility.
Cleanliness and Maintenance
While some residents noted the building's cleanliness, others reported issues with maintenance and upkeep, particularly in common areas and the parking garage.