Arona Home Essentials Mason City

Reviews

• OA

  Optaia Albert

  Oct 11, 2025
  5.0
  Your guys are doing great but you deliver ia late
• BM

  Brooke Meyering

  Oct 6, 2025
  5.0
  My bed and frames were delivered earlier than anticipated! Items were even set up for me. Very happy with the service I received :)
• JA

  JLS andFamily

  Oct 6, 2025
  1.0
  Awful experience. I wouldn’t even recommend renting a dog bed from this place. Went in on a Wednesday and was helped by Brian who is apparently the store manager. Got all the way through the app and paid our money and were set up for a Monday delivery. Was told all they needed to do was call my references. Fast forward to Friday where I still had not heard back from anyone and my references said they were not contacted yet. I called the store to see what was going on because it was nearing the end of the work day. The man that answered knew absolutely NOTHING about anything and said he needed to get a manager. Jessica, I believe it was, picked up and said she had a family emergency the day prior and was held up verifying my application but she would have it done by the end of day as long as my references answered the phone. I receive a call about 15 to 20 minutes later and am told they can’t go forward with my app until I provide 3 additional references, I had put 2 down when we met with the store manager as I didn’t have any other people to write down and nothing was ever told to me that wouldn’t be sufficient. He even signed the bottom of the app and did all the complete steps after he scanned my app as if to finalize the deal. I said I didn’t have anyone else to put and questioned why the store manager didnt say anything. She got snippy and said she didnt know but she had higher ups to answer to and she would call me back after speaking to who? You guessed it! The store manager. She said she needed permission to process application with fewer than needed references. Fine. Calls my first reference with no problems and never even tried contacting my second reference. Calls back and says she couldn’t reach all my references and that without having at least 2 additional people she cant process it. I said I would take my business elsewhere and ended the call. I realized I needed to ask about having my money refunded to me so I called back and I was told I had to speak to Brian. Oh yippee!! He gets on the phone and tells me he’d really like to do business with me and still has me on Mondays schedule as long as I can give two more references. I told him I didnt have any and asked why he didnt mention this when we filled out the application. He said that he already told me if the lady processing the application needed anything else she would reach out, and she needs two more references. I said I’m taking my business elsewhere and he said again that he’d like to keep my business if I can provide two more references. I stated I don’t have them and I’m taking my business elsewhere and he said he would process my refund. So wait, the store manager takes your application, reviews the application, signs off on it for processing, takes a payment from me, and puts me on the delivery schedule……all to have his “processing girl” call to tell me she has to clear it with the store manager for approval to do the rental. So….as in the same store manager who received and reviewed my application and said nothing about needing the extra references?!?!?! Nope. I’m good.
• AF

  Angela Frayne

  Sep 27, 2025
  5.0
  The delivery drivers are always very courteous and considerate of personal property. They are an asset to your organization. They definitely deserve a raise in pay for their hardwork.
• AF

  Angela Frayne

  Sep 27, 2025
  5.0
  Brian and Jessica are always very cheerful and accommodating with our families needs. They are assets to your company.

Frequently Asked Questions About Arona Home Essentials Mason City