Customer Service
Phoenix received numerous accolades for her exceptional customer service, with many customers highlighting her friendliness, helpfulness, and willingness to go above and beyond.
Cleanliness
The facility is consistently described as clean and well-maintained, with customers appreciating the lack of trash and the overall upkeep of the property.
Security
Customers feel that the storage facility is secure, with features like gated access and surveillance, contributing to their peace of mind.
Mixed Experiences
While many reviews are positive, there are some negative comments regarding customer service, particularly related to communication and handling of account issues.
Pricing
Some customers expressed concerns about price increases and found the rates to be higher than expected, although others felt the prices were reasonable.