Business Details
About
Heating Contractor
Archway Cooling & Heating provides HVAC services to the Belleville, IL area.
Details
- Onsite servicesAvailable
Location
Archway Cooling & Heating Inc
620 E Grant St, Belleville, IL
62220-3547, United States
Hours
Reviews
4.9
299 reviews
5 stars
284
4 stars
5
3 stars3
2 stars2
1 star
5
What are people saying?
AI-generated from customer reviews
Customer Service
Customers consistently praised the friendly, professional, and knowledgeable staff, highlighting their willingness to answer questions and provide thorough explanations.
Timeliness
Many reviews noted the prompt response times and quick service, with technicians often arriving on the same day or within hours of a call.
Professionalism
Technicians were frequently described as professional, courteous, and efficient in their work, contributing to a positive customer experience.
Quality of Work
Customers expressed satisfaction with the quality of installations and repairs, often mentioning that issues were resolved effectively and efficiently.
Long-term Relationships
Several customers mentioned long-term relationships with Archway, indicating trust and reliability built over many years of service.
- JFJohn FalcettaOct 26, 20255.0Highly recommend this family-owned business who is very competent, professional, thorough and answers all questions in a friendly, non-rushed way responding attitude. Very grateful!
- THTerri HaiderOct 25, 20255.0Technician was great. Explained process clearly and made recommendations to save $ in filter and heating costs. . Thank you!!! Two units so paying for 2.
- KJKen JungOct 17, 20255.0Maddox did a very good job and very polite.
- JBJean BeggsOct 17, 20255.0We’ve done business with Archway for over 40 years. I started talking with Grandma, then Jeanie and others along the way. We have always depended on Archway to take care of our heating and cooling. We’ve always had good service. We have our service contract with them and will again renew in the spring.
- DSDenise SoutherlandOct 13, 20255.0I’m really disappointed that Archway does t still support home warranties, but i understand it’s an lot of headaches and Mark at Archway spent a lot of time talking to me the last couple summers when my upstairs & downstairs A/C’s were finally failing after 25yrs. Archway installed both of my new Air Conditioners over a year ago and I also have a whole house warranty. I placed a service call to my home warranty and found the problem was with a part under warranty and had the home warranty tech talk to archway who prioritized my service call and came out same day. As always, Brandon reviewed what the prior tech had not thoroughly diagnosed but identified the source of the issue, fixed it, and everything was covered under the parts & labor warranty at NO CHARGE. You can’t always guarantee no problems, but when there are problems, GREAT SERVICE is ALWAYS APPRECIATED! Thanks Archway
Frequently Asked Questions About Archway Cooling & Heating Inc
What brands of HVAC systems do you install?
We are a Trane/Mitsubishi Comfort Specialist, but we also service and install other major brands like Carrier, Lennox, Rheem, Ruud, Mamana, and Goodman and more. We'll help you choose the best system based on your home's size, budget, and energy efficiency goals.
Do you offer financing options?
Absolutely. We offer exclusive 0% finance options to make your HVAC upgrades more affordable. Contact us to learn more or apply directly online.
My allergies are bad-can you help with indoor air quality?
Definitely. We offer air purifiers, whole-home humidifiers, dehumidifiers, and high-efficiency filters that can help reduce allergens, dust, and other irritants in your home's air.
Do you install smart thermostats?
Yes! We install and configure a variety of smart thermostats. We'll also help you connect them to your Wi-Fi, mobile app for full remote control, and monitor your system remotely. There are rebates available for ameren electric customers on qualifying models. Call for info
What's included in your maintenance plan?
There are two partner plans available to meet your needs. Our service technicians can make. Our basic maintenance plan includes:
Biannual system inspections
Priority scheduling on services guaranteed within 24 hours
Discounts on repairs and equipment replacements including accessories
Discounted after hours and emergency service call rate and never subject to overtime labor rates
Cal if youd like to become a member. l to inquire about our other plan tiers or fill out a form on our maintenance page.
How do I know if I need to replace my HVAC system or just repair it?
If your system is over 12-15 years old, needs frequent repairs, or your energy bills are rising, it might be time to consider a replacement. We'll inspect your system and give you honest advice on whether a repair or replacement makes more sense.