Aptive Pest Control

Reviews

• LR

  Liz Renderos

  4 days ago
  5.0
  Marvin did an amazing job taking care of my home I definitely recommend Aptive Environmental for all your pest control needs I have used other companies before and all have disappointed me while Aptive Environment has taken care of my house and they make sure to treat all and every area specifically the ones I request 100% recommend
• SB

  Sonia Benton

  Oct 17, 2025
  1.0
  If I could leave a 0 star review, I would. Originally, I was quoted a $75 charge for crazy ant problems because they were having a "sale". They came out, and we still had the ant problem. Had to call a different company that did an excellent job. Now I am being charged $75 a month saying that I signed up for a pro plan. Deceptive practices. Stau away from these guys. Saw reviews on yelp with a 2 star rating. Now I know why. Going to the BBB. Frustrating to say the least!
• TV

  Tracy Villarreal

  Oct 16, 2025
  5.0
  5-Star Service: Exceptional Experience with Jeremy from Aptiva Pest Control I had an incredible service experience today thanks to Jeremy from Aptiva Pest Control. From the moment he arrived, he was completely professional, courteous, and highly knowledgeable. Jeremy took the time to listen to my concerns about specific problem areas and then performed an incredibly thorough inspection and treatment. He clearly explained the products he was using, how they worked, and what I could expect to see over the next few days. He was patient and answered all my questions, making sure I understood the entire process. It’s rare to find someone who is so dedicated to both effective pest control and excellent customer service. Jeremy went above and beyond—he was efficient, meticulous, and genuinely friendly. He represents Aptiva very well. If you are looking for top-notch pest control service, specifically request Jeremy. Highly recommend!
• AB

  Alyssa Bainton

  Oct 9, 2025
  1.0
  DO NOT TRUST THIS COMPANY!!!! If I could give this company negative stars I would. Firstly, I was very excited to have a pest control company due to my house having so many mosquitoes and my kids love to play outside. The first guy to come out was overly nice and then proceeded to inappropriately text me from his personal phone that he got my number from Aptives database. After filing a formal complaint with HR and letting them know how inappropriate it is to have a grown man come in my home without my husband there and children present and text me was extremely unprofessional. I was told said service provider would NEVER come to my home again, that a note would be added to my account and they would take care of this. Besides my better judgment I allowed them to continue services trusting perhaps it was just the guy and not the companies fault. WRONG. 2 services later the same man comes into my home while I’m alone again. (My husband works for an air conditioning company and is gone most days) My husband then calls Aptive to cancel and is given the run around and told he is unable to cancel that his wife would need to since I signed up for the service. Fine, I call they them instead and they give me the run around and ask if it would be okay to just charge me less. I say I would like to cancel. And I leave the phone call thinking it had been taken care of. WRONG AGAIN. I get a text a few weeks later saying someone was coming to service my yard. I call and ask to speak to a supervisor. We have a 30 minute phone call on why I feel so uncomfortable with anymore of their men coming to my home, why my husband feels uncomfortable and how they have completely broken our trust. Said supervisor tells me normally he would have to charge $199 to cancel but because of this disgusting and inappropriate situation he would just invoice me to pay at a later date and close my account so I wouldn’t be charged anymore. A few days go by and I check my email and see I never received the invoice which he promised to email. I look at my bank account and see $199 was taken out of my account. I get the run around on how the supervisor never said that. How they cannot refund me the $199 because the account is closed and the only way to do it is for me to open my account back up with them and continue my services. Every single individual I have spoken to and told this situation I asked them, would you want to have a company like that come to your home? And would you trust that company? They all said no!!!! Why on earth would I reopen my account. Absolutely crazy. This company is a bunch of scammers, please take your business elsewhere. Btw, the mosquitoes never got better. Aptive, you should sincerely be ashamed of yourselves. I would have continued my services with you if these situations didn’t happen but they did and you guys fail to take accountability and it’s honestly just sickening. -738292746349283/10 SHAME ON YOU
• DN

  Duane Nieswiadomy

  Oct 2, 2025
  1.0
  Better off using a different company. Absolutely do your homework before signing a contract with aptive. Been using aptive for 6 or so months. At first they were able to get rid of the ants in our house and i could smell the chemicals that they were spraying. Not anymore. This last time they sprayed i got on the ground and tried to smell any sign of chemical and nothing. I think they are spraying water. The first time they came out i hardly saw any granules in the yard. Next time i asked them to put out a lot of granules. He put out a little more but not much. I ask every time for them to treat the yard well with granules and they just spot treat where they see activity. They do not treat the whole yard. Also, my first treatment was on the 7th of the month but they will delay when they treat. Next treatment will be middle of month then end of month. By the time they reach their seasonal cutoff i will have been shorted a month of treatment. I dont really think it will matter though the way they are treating. I can buy poison and treat myself for less than what they are charging me. In my opinion they are not holding up their part of the contract. I unfortunately cant recommend them. (Follow up edit). So i called aptive and talked to a supervisor with aptive and explained the situation to her. Every time i tried to speak she would cut me off and talk over me. I unfortunately finally had to raise my voice with her just so i could tell her to allow me to speak without interruption. I asked her if she understood this and she would not respond that she understood that she should not interrupt. I had to ask repeatedly perhaps 7 or 8 times before she finally said she understood. Horrible customer service from a supervisor. I was finally able to explain my concerns completely and i requested that aptive terminate the contract because i believe they are in breach of contract. She refused to do so stating that there is no way to get rid of the ants in my yard and the contract states as such. I explained that i could smell no chemical smell from the poisons they were spraying and she told me that they use an odorless chemical. This is absolute nonsense. I told her they were only spot treating the yard for ants and she confirmed that that is all that they do. They do not treat the entire yard. This will only move the ants to another part of your yard. It will not push them away from your property. I would never recommend aptive to anyone and i will certainly never use them again. They have lost a customer and i hope others will use this review to consider whether or not they want to enter into a contract with aptive that they WILL NOT cancel even if they are not doing they job they claim they will do when you sign up with a contract.