JY
Jeff Yeager
Oct 22, 2025
Admittedly, we have a rather unique house, with multiple stories and a quirky footprint, but the "salesmen" saw all of that when they stopped by unannounced and (against my better judgement) succeeded in signing us up. They promised that they would treat the entire perimeter of the house (all levels), our multiple decks, and expansive yard would all be treated, and treat inside the house as we requested. First appointment lasted less than an hour, and it was clear from the supervisor that they sent out that he knew that they were in over their head. He said he would come out with the service tech on the first regular monthly visit (to make sure they understood the scope of the work) and request a termite inspection (NEITHER ever happened). The appointment the second month was even shorter, but we were told that someone would come out the next day to treat a hornet's nest that the tech didn't have the right equipment to treat, but that person never showed up or called (another day wasted, waiting for Aptive). The next month, someone showed up for 10 minutes, treated one small portion of the outside perimeter, without ever even informing us that he arrived (we were at the house the whole day - waiting for him - to give special instructions), and left without us ever knowing he was here (no sign of any spray, grandular treatment, etc). So, we cancelled our one year contract. With the cancellation penalty and the monthly payments we made, we paid Aptive $440+ for MAYBE two hours - TOTAL - of service. Their salesmen are very convincing, and I truly think that they don't want customers to stay with them, just sign the contract and collect the first payment(s) and cancellation fees when you cancel.