Built from the ground up, Apotheco Pharmacy Newton opened its doors in October 2020. We are a full-service pharmacy with a clinical focus in Dermatology and we are located on Needham St. in the plaza known as Needham St. Village Shops. We are four minutes away from Newton Center and an eight-minute drive from Chesnut Hill. We are close to a number of restaurants, boutiques, and natural parks, like Newton Upper Falls.
Apotheco Pharmacy Newton offers free courier delivery to its customers, and there is also plenty of free parking in the back for those who want to stop by and check out our digs in Beantown!
I am writing to express my extreme dissatisfaction and concern regarding the recent delivery of my daughter’s medication by your contracted medical courier service.
As a company that prides itself on providing “white glove treatment,” I was absolutely horrified by the way this delivery was handled. The package—containing critical medication that I paid over $600 out-of-pocket for—was literally chucked onto my driveway by the courier and left without any attempt to safely deliver it or ensure it reached the appropriate hands. There was no personalized delivery to my front door and certainly no white glove treatment. My ring camera captured it all.
This is not only unprofessional but completely unacceptable behavior for a service handling sensitive medical products. Medications of this nature should be treated with care and discretion—not tossed aside like junk mail. The laziness and disregard shown by your courier raises serious concerns about the standards of your delivery partners.
I am beyond disappointed and frankly appalled by this experience. I trusted your pharmacy to handle my daughter’s medications with the utmost care, and this careless delivery undermines that trust.
I request an immediate response explaining how this occurred, what corrective actions will be taken with this courier, and what you will do to ensure this never happens again. A partial refund or credit for the poor service would also be appropriate under these circumstances.
I expect a prompt and serious response.
LJ
Lisa Jones
Jul 31, 2023
5.0
Great pharmacy!
LS
Leonard Soncrant
Feb 2, 2023
5.0
Friendly and courteous staff who follow through
KH
Ken Henderson
Dec 5, 2022
5.0
Once my doctor submitted the prescription, I appreciated the multiple facets of communication to contact me to complete the order. It made it easier for me.