Business Details
About
Auto Accessories Store
American Undercar provides nationwide online ordering for steering and suspension kits from Michigan.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.2
26 reviews
5 stars
20
4 stars
1
3 stars0
2 stars0
1 star
5
- JJJeff Jarry4 days ago5.0I haven't installed yet but I believe it will be great. That's how much faith I have in yall. Thank you!!
- MSMike ScottOct 28, 20255.0Excellent customer service
- MFMarc FürleOct 21, 20255.0Netter und hilfsbereiter Kontakt. Lenkgestänge ist sehr hochwertig. Gerne wieder
- CCCkdckdcjdOct 1, 20255.0Fast shipping, packaged very well.
- JYJonathan YentchAug 20, 20251.0This company has terrible, pretty much nonexistent, customer service. I ordered parts from them and was sent the wrong component. No big deal, I’ll just request a replacement. Email multiple times, call multiple times, left voicemails, no response or any call back. Finally get through to somebody and they said they’ll send the correct part. Receive the replacement about a week later and it’s still incorrect. Try to reach out via more emails, more calls, never hear back. Either they’re severely understaffed, or they just simply don’t care about ensuring that their customers are taken care of once they get their money. Never felt so neglected by a company before, especially one where I spent a lot of money with. I’d avoid them at all costs.
Frequently Asked Questions About American Undercar
How quick are you expected shipping times?
Our shipping is notably efficient. Many customers report receiving their products earlier than anticipated. We utilize standard ground shipping for all orders. Orders placed before 11 a.m. EST on business days typically ship the same day. Please note that international and Canadian orders may incur additional shipping charges and customs fees beyond our control, potentially resulting in longer delivery times. Similarly, orders to Alaska and Hawaii may face additional charges and extended shipping periods. For expedited shipping options, please contact our customer service center at 989-235-1427 for rates and details.
How do you calculate taxes?
As per legal requirements, we apply sales tax to purchases made within the state of Michigan. All transactions occurring outside of Michigan are exempt from our tax charges.
How do I make a warranty claim?
In the event of a part failure, please contact us directly. We will dispatch a replacement part to you first. Once you've completed the installation of the new part, you can then return the faulty component to us.
What do I do if I run into a problem, question, or concern?
For any issues, inquiries, or concerns, please don't hesitate to reach out to us via phone or email. Our team is dedicated to providing assistance. You can contact us at info@americanundercar.com.