American Furniture Warehouse

Reviews

• JW

  J Watkins

  2 days ago
  1.0
  I am completely disappointed with the service that I’ve been given at this place, more so with the customer service and delivery set up for this company! I purchased over $4k worth of furniture from this establishment and it was mess up after mess up after mess up in purchasing this furniture. First the application for applying for furniture you have to fill it out on your phone. Then you have to wait to be approved, then you have to wait for the authorization to purchase the furniture then you have to set up the date for the delivery. The first delivery date (10/24/25) they informed me that my window was from 9:00am-11:30am. They arrived to my home. The brought in my furniture, I saw there was a knife rip in the wedge of the sectional, and they noted it and asked me to keep it until they reorder a new one and will deliver next week. NOW ON TO THE DRAMA: On Wednesday I received a notice of my delivery WITHOUT a time schedule, so I made the attempt to contact customer service. Customer Service told me that the delivery time will be between 12:00pm-2:30pm, and this was also reconfirmed by the live agent. Friday morning (10/31), I received a call from Joshua (delivery) at 09:40 that they wanted to arrive between 11:00-11:30am, which is not apart of my delivery window. I did inform him that I was not available until after 12:30 (during my delivery window period), and he said that the best the he could do was 12:15, which I said that could work. After his phone call, I received a call from customer service saying that they couldn’t wait until 12:30 but the least they could do was 12:15pm. I said we can attempt it. After I arrived to my home at 12:04pm the delivery has not arrived. Prior to this timing error, the delivery driver showed to my home at 11:41am took pictures of my home and left (no call, no knock on the door, etc. - shown below). Customer service stated that I refused their time window (again my window is 12-2:30pm) and rescheduled my delivery appointment. The point of this that they don’t follow their own policies and procedures for the delivery of their furniture, and fault the consumer for not keeping up with a schedule that does NOT correlate with them. Don’t give me a time slot for a delivery and the deliverer did not show up in the time allocated for me (per your policy). As much as I would like to really get angry about this, I’m not. The morale to this story is that for a $200 delivery fee my replacement furniture should’ve been delivered. Secondly, my furniture was damaged when it first arrived. Third, follow YOUR policy: “What is your delivery window? For most of the Colorado Front Range, Phoenix, and Houston metro areas you will be assigned a 2 ½ hour delivery window. For outlying areas in Colorado, Arizona, Texas, and neighboring states, you will receive a 4-hour window. You will be called, emailed and/or a text message will be sent to notify you of your window by noon the day prior to your delivery once your delivery has been loaded on the truck and routed. Your actual delivery time can be anytime within your window and cannot be changed. For anyone who intends to purchase furniture from AFW, thoroughly consider doing your homework before purchase, including delivery and warranties.
• RE

  Raven Estes

  3 days ago
  5.0
  The delivery was quick and painless. The delivery person, Joseph R, was so nice and helpful. He listened to where I wanted my living room set to be place. This is his first week on the job and I was impressed. You can’t teach that kind of customer service. He needs to be fast-tracked!! I will definitely order again!
• CE

  Candice Earls

  Oct 25, 2025
  2.0
  While shopping only one person asked ir we needed help. Our response was no, we're going to look around for a little. After that we were never asked by anyone else if we needed help. Everyone just walked past my family and I as if we wasn't even there. It wasn't until a salesperson past by my husband and that made him start complaining and then he turned around and helped us. I wanted to furnishings for my whole house, but after that experience we decided not to.
• KG

  Kelian Gamer

  Oct 16, 2025
  4.0
  People from there are very helpful and you can tell as soon as you need someone the will literally run towards you ( at least on my case lol) Prices are right , definitely recommend! Only thing tha place it’s too big sometimes it might feel like it needs to be a little more “alive” but other than that I recomend it for. Better options then if you go to places like (ikea,Walmart, GF) based on prices if you are on a budget and you want something new and good looking.
• BM

  Brandon Molina

  Oct 14, 2025
  5.0
  Rick was awesome! I was looking for a good mattress as I just moved to a bigger place. Rick worked with me and was explaining the different mattresses and the features of each. When he told me about the 90 day guarantee that was really all I needed to know. I didn't have a truck to haul my mattress and box spring and Rick informed me of their van rentals for $20 for 75 minutes. I highly recommend this place and if you can get Rick to help you you will definitely appreciate him and his expertise.