American Furniture Warehouse

Reviews

• IS

  I’m spangladesh

  4 days ago
  3.0
  We have shopped at AFW for 20 plus years. They use to have a point program that the more you bought you could cash them in to items or stuffed animals, it was cute and fun. That was a long time ago. The associates are always nice. I buy stuff once a year and have spent plenty. My wife and I went window shopping and she found a couch she loved, we bought it. Trying to go off memory of how big the couch and our room was I bought with hopes it would fit. One armless chair section did not and I had to bring it back. They charged me a restocking fee. I have never had to take anything back before, and asked if I could get a pass since they are going to be selling this couch soon based on its popularity. Nope, their policy. Don’t go window shopping unless you know your dimensions by heart! The owner don’t play about charging you
• CT

  Christina Thorp

  5 days ago
  5.0
  We just bought a sectional with Cameron’s help and he was amazing!!! Not at all pushy, very knowledgeable, connected well with our kids and very friendly! If you can, ask for him when you go in to shop.
• TS

  Trey Smith

  Oct 29, 2025
  2.0
  Our experiences working with Josh and Destiny attempting to solve a customer service issue were extremely unpleasant and unproductive. We have purchased over $4,000 worth of furniture over the past month, to be delivered on the same day, including a bedroom set. We were told that despite being special order, that all pieces would be delivered on the same day and received no contrary information over the following 3 weeks notifying us of any change in delivery status. During the delivery of the other furniture, we were informed that our nightstands were not available. After speaking with delivery drivers and customer service we were told multiple different time frames and offered a $100 credit as compensation. Our attempt to speak with Josh to see what options were available for a new possible bed set and slight offsetting cost if there was a reasonable price difference, was met with indifference, no empathy, apology, or attempt to help. We were told it would be delivered in 2 weeks. We eventually talked with Destiny who initially kindly offered to keep an eye on the order and notify us if it becomes available sooner, which Josh did not offer. After speaking with them again, we were told it would be 3 weeks for an estimated delivery of 11/6. When asked why Josh did not offer us help but Destiny did, Josh avoided answering and both Josh and Destiny told us that our receipt did say special order at the time of purchase as a way to express that we should have known that our items might not be delivered, despite them both acknowledging that our initial salesman did not notate that our delivery could change or tell us at any point that it would not be delivered on the day he told us.
• JM

  Jennifer Moore

  Oct 21, 2025
  5.0
  Ms Cari Claycomb is absolutely wonderful! I worked with her twice. With a purchase of couch, loveseat and recliner. The recliner was on back order and she communicated the entire process. I then needed to exchange the couch and loveseat as I didnt like how it was hard to get out of and she was so understanding and found us a great match for us again! I will go back to her with more furniture upgrades!
• AS

  Alec Sterling

  Oct 9, 2025
  2.0
  Everything I have ever purchased here is broken or damaged on arrival. They always seem to make it right, but its always 3 trips to the store. 1 to see it and order it. 1 to pick it up. 1 to exchange it for one that isnt broken. Recently ordered a storage bench, the screws were pulled from the hinge out of the box. Same order, a TV console table with damage to the top and 'rustic' scuffs from some guy handsanding through the finish in the factory it was made in. Their floor model was not that 'rustic'. Last item of that order was an entry table, came with a broken foot. I came back to the business because the last order I did was many years ago. The desk I ordered has stood up to a few moves and still looks great... but again, when I ordered that desk it was the same story. The original desk was damaged right out of the box. If you are OK purchasing from a company that seemingly accepts damaged returns and puts them right back in the top of the order pile, this is the place to order from. If you can get things to actually arrive in good shape, it seems to look nice and last for a while... but it seems like they would rather spend money on everything except better packaging, or better quality control.