ALO

Reviews

• TM

  Tara Miracle

  2 days ago
  4.0
  Staff are kinda pushy. Selection is good. Clean and well organized
• MG

  Marissa Herrera Gomez

  May 31, 2025
  2.0
  Maylissa??? I don't know how she spells it but she is very unprofessional, rude and gave bad service. I asked her to help me find an alo soft baby tee in a size large and she proceeded to say that I would need to find another store. I again asked for several items to which she said they would be "in the back" but then ignored me for the rest of the experience. I was not helped by most of the staff but her rude attitude made my trip to this location the most unpleasant. The only reason I gave two stars is because another sales associate did eventually help me and guided me to a fitting room.
• MY

  Madeleine Yamamoto

  May 27, 2025
  1.0
  Dear Alo Team, I recently visited your Manhattan location to return an item I had previously purchased from that same store, which unfortunately had defective stitching. I was grateful that the store management assisted me with an exchange — their support was much appreciated. However, I had a disappointing experience with the cashier handling the transaction. She informed me that due to a difference in area code from my original online order, there was a minor tax adjustment of $0.66. I had no issue paying this amount. However, I had already explained to her that the defective item I was returning today was originally obtained from their store. Despite this, the cashier repeatedly gave me the same explanation in a rude and dismissive tone. The interaction escalated unnecessarily, and instead of helping resolve the confusion, she told me to just leave and that “it was fine.” I expressed that I wasn’t trying to cause trouble but was simply seeking clarification, as the explanation did not make sense to me. As a loyal customer, I expect respectful and helpful service when visiting Alo locations. I hope this feedback helps improve the customer experience at your Manhattan store. Your team plays an important role in representing the Alo brand, and their professionalism matters greatly. Thank you for your time and attention to this matter.
• DO

  DJ O

  May 14, 2025
  5.0
  Haben tolle Sachen für meine Frau gekauft. Sehr modisch
• CM

  Cristina Magana

  Apr 26, 2025
  1.0
  I went in with a specific set I wanted to buy. I showed the workers and asked them if they had it in stock since online it said it was. I waited and nothing was happening. I then went to ask and they rudely tell me they don’t have it. Then I asked for another item, I wait, nothing happened, then I asked and the worker tells me “I forgot to check” walks away and goes to check after I had been waiting. They have no customer service skills and made me feel like they didn’t want to help me because of the color of my skin or my body type. They were being helpful to other females but not myself. I don’t appreciate this when I am a paying customer. Will not be shopping at this store any longer.